Ryvern
Corvallis,#2Author of original report
Wed, March 13, 2013
Though it took a little time (apparently they were moving their office), I did eventually receive a response from Resume Express. They sent me a draft, made changes promptly, and then sent the final resume in both .pdf and .docx formats. Both formats were excellent, and have helped me garner more interviews.
I received a written apology for the confusion and mistakes, and their customer service has been excellent since my complaint.
Final review: It may have taken awhile, but the product was excellent and cost effective, as advertised, and the apologies sincere. I would use this company again, and I will recommend it to others.