- Report: #1086670
Complaint Review: retro fitness - Select State/Province
-
Author Not Confirmed
Why?
retro fitness
P.O. Box 6800 sherwood AR 72124 Select State/Province, USA
Phone:
888-827-9262
Web:
www.myiclubonline.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
retro fitness ABC financial services inc HOOPS to cancel service, now nonstop collections calls.. keep requesting more info to cancel account sherwood arkansas
My contract agreement ended with Retro Fitness so i decided it was time to switch to a closer and cheaper facility. nothing against retro , I just needed a change. went directly to the location and they said I had to call a number to cancel service.
I called and got a rep on the phone fairly fast named Monica. she was very slow and unable to answer anything I asked, she said she was having trouble pulling up my information even though nothing had changed within 2 years of me being a member at retro. she pulled me on hold or a total of 45 minutes looking for a customer number. when she got the customer number finally ! she said she would have to put me on hold AGAIN to make sure nothing else was needed. she came back and said i had to also email their customer service dept to have the account closed. I asked if i had to give any additional info and she said "uh" alot kept pausing when i suggested a signed letter with the member number.
i figured as much as i could do as possible would be great - I did not want to speak to someone as stupid as monica was again. I signed and dated a letter, made sure to attach it through email and state within the email i wanted to cancel. i got a message back a few days later saying it had to go through mail. I demanded to speak with a supervisor and got the same message back except this time i needed a certified letter sent. I disputed all charges and threatened to call the BBB because the person I spoke with said a simple email would be sufficient. now they are calling me non stop trying to get me to pay up. its not going to happen!
4 Updates & Rebuttals
manda_H
easton,Pennsylvania,
Hm...
#2Author of original report
Thu, February 13, 2014
Not sure if you are aware of this, but the terms and conditions are on a computer at the facility you have to scroll through before clicking "agree" if you think im going to sit through pages of typed document with a trainer standing behind me thats ridiculous. I was told by an employee the contract term was a year which I more than exceeded and I had to call a number to cancel which I did. I requested to speak to a supervisor and was provided one giving me the same answer. So smart guy, was that "b*******" for you?? Idiot.
butterfly kindness
Glendale,Arizona,
Some Common Sense Couldn't Hurt
#3General Comment
Thu, February 13, 2014
After reading this complaint and so many like it I have to ask Do you really want your problem solved or are you just happy to have something to b***h about?
If I have signed a contract with any company and am wanting to cancel that contract the first thing I would have done was completely read the contract before signing. This way I am fully informed on what my responsiblities are and what my options are in cancelling etc.
That said should I need to contact a company to get further information that is needed to complete my task ie stop my billing, cancel my contract etc., and I reach a representative for that company who I do not feel is giving me or even knows the answer to my question I am hanging up and calling again. If I am still not satisfied with the answer I will ask for my call to be escalated up the chain of command and if I have any doubts at all with the final information I ask for them to send it to me in writing.
You cannot just sit on the side lines bitching and moaning poor me if you are not willing to conduct your business as any responsible adult should.
You are ultimately responsible for the decisions you make and blaming others may make you feel better but certainly does nothing for your bank account.
stephanie@abc
sherwood,Arkansas,
ABC Financial
#4UPDATE Employee
Mon, October 28, 2013
Hello,
We regret to hear your recent experience with ABC Financial Services was not a satisfactory one. I would like the opportunity to review your account and see that proper action has been taken. We strive to address all consumer feedback, positive or negative, and want to make sure your situation was handled properly.
Unfortunately, I was not able to locate your membership with the information provided in this post. Please email me at [email protected] with either your 9 digit agreement number or the home phone number on your account so that I may look into this for you.
Stephanie Cook
Customer Relationship Specialist
ABC Financial Services
tigres
scottsdale,Arizona,
Please file report with the BBB
#5Consumer Comment
Wed, September 25, 2013
Hi I am in the same situation. They will not accept the terms on the contract to cancel. Please email your problems with ABC Financial to Cindy Cooper at [email protected] she needs to know how many people are being treated this way, NOW please. I have an open case at this time and I have copied her on all corresponence with these people to let her know how many times they change their story. I even sent them all an email showing copies were sent to BBB, gym and ABC and in one email ABC says they never received the email even though she responded to it. So this lets the BBB know how stupid ABC is and how they treat people.
