- Report: #1388666
Complaint Review: Reverb Nation - Durham North Carolina
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Author Not Confirmed
Why?
Reverb Nation
115 N Duke St. Suite 2B Durham, 27701 North Carolina, USA
Phone:
(919) 682-9593
Web:
www.reverbnation.com
Categories:
Business Rating:
(0)
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Reverb Nation & Mike Doernberg SCAM Absolutely no communication. Terminated our account. Charged us for services we did not request. Musicians abused. Durham North Carolina
We are APPALLED at the rampant usery and bogus business practices of ReverbNation.
We disputed a charge the ReverbNation placed on our card erroneously, and were locked out of our account without ANY notice, or inquiry to us. Our band received a responding email message regarding our "suspended" and now "terminated" account, without even having the decency to contact and discuss the matter with us.
We had attempted numerous times to contact ReverbNation by phone, and talk to a real live human person to find out what was going on. The ReverbNation phone rings and rings, then a recorded message comes on the line saying repeatedly "a representative will be with you shortly". After a few rounds of that, the phone call is terminated on their end. We have tried leaving a series of messages on the "voice mail" to, which we have never been contacted back, from a representative or supervising agent.
They have never even attempted to communicate with us regarding our account, or the charge on our credit card that we disputed. What kind of customer service treats a paying customer with such disrespect and disdain? I'll tell you who: CROOKS and theiving SLIME BALLS like ReverbNation. We have had our account with ReverbNation for several years and feel supremely disrespected and cheated by the actions they have taken with us. It is incredulous and highly unprofessional. Shame on them!
