- Report: #1367846
Complaint Review: ReVitalize Skin Serum - Fountain valley California
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Author Not Confirmed
Why?
ReVitalize Skin Serum
PO box 20800 Fountain valley, 92728-0800 California, USA
Phone:
888-402-9089
Web:
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ReVitalize Skin Serum The company name that came through from the bank was Allure Skin. The phone number was also invalid. I was charge 89.95 on two separate occasions and finally got through to this weird automated call center and spoke to Rahul who continuously told me I could not have a refund. I told him they did. It have authorization to charge my card he was trying to give me. Refund for 35%, 50% and then 75% but I stood my ground and said I wanted the full refund. I still get to see the full refund. I was refunded 89.95. I called a second time to inform them I did not get all of the money back and that is where I was told that they do not let you return the item. I have never heard of such a thing! I was also told that since I filed a dispute with my bank they would no longer talk with Me and that disputes are a 3 way call with myself the bank and them. I hope that others see this and dont buy anything from them. Fountain valley California
Total scam! The product ReVitalize Skin Serum charged my account twice in the amount of 89.95 with a total of 179.90. The company has a PO box in CA. But out of FL. The product is a free trial where after you receive the product they continue to charge you this gross amount. I repeatedly tried to call the phone number that was listed with the charge from my bank which, was invalid. After searching on the internet and viewing other complaints I was able to obtain the phone number. The recording and phone tree was extremely strange and robotic like. I finally was connected to Rahul who on many occasions told me I was unable to return the product for a refund. When I repeatedly told him I was charged without authorization he said hold on. Tries to get me to agree to getting back 35% which let to 50 %and then 75%. I stood my ground and let him know that I wanted a 100% of the money he took from me. He agreed to 100% but I only got a refund for 89.95. I called back again and got a woman on the phone who told me the company does not allow you to return the items for a refund. After arguing with her for a bit I said I contacted my bank and let them know of the charges and was also going to file a report and that's when she got nasty and said there is nothing more we can do for you since you called the bank to dispute it. I was then told I needed to call them on a 3 way conversation with the bank on the line. I have. Never heard of such a thing. I hope filing this report will help someone else who tries to buy anything from this company.
