AlstraSoft
Singapore#2UPDATE Employee
Sun, December 04, 2011
Hi,
We are so sorry to hear about your experience with AlstraSoft. This is Gary here from AlstraSoft.com and I am the new management team in the company. We are aware of the negative review and our company will strive to make efforts to put it right.
I understand the purpose of your post here and we do not deny the dissatisfaction you have for our purchase and my purpose here is to provide further insight as to the case for this client's situation.
AlstraSoft firstly is the parent company for ReVou and the ReVou core product has its own development team and we are in no way a one-man show business having been in the internet industry for over 7years
The main contact the client was conversing with is John Goh who is in charge of level 1 support and all issues were reverted back to the client via John. As for the installation, as much as we do provide the installation service we did mention to the client that installation is very simple if users have done prior PHP installation before, however I do agree that we could have better offer a free installation as a compensation as a resolution to the case. I would like to highlight that fact that we do not claim that installation can ever been done by someone without any tech backgorund as that would be a serious misrepresentation as we emphasis to all our clients that installation documentations are provided and we even do provide the install setup guide at http://www.revou.com/features.php prior to the purchase if clients have doubts on the setup process.
Having said that the reason why we provide hosting via our hosting partner firstly because we know that our partners have all the required modules been setup on their selected server plans which saves the hassle in case clients' hosting provider do not have some of the optional modules for certain features of the software, ReVou is will be required.
As much as this negative review is concern, we do have our fair share of satisfied clients
and many large sites using our software, for example http://christianchirp.com. However it is not entirely fair to us that if a site does not function due to the server requirements or incapability of the client to do the installation, therefore the software is non-functional.
We will be GLAD to assist any users who wish to purchase the software to check on the server requirements and do kindly REVIEW the setup guide at http://www.revou.com/features.php if you have doubts on the installation procedures.