Cpruitt
Richardson,#2UPDATE Employee
Mon, December 17, 2012
My name is Chris Pruitt. I am a Vice President at RGS Financial. I received your voicemail this weekend regarding your account, and I am in the process now of reviewing the call recordings you referenced.
Without having yet reviewed them, I'd still like to apologize for the experience you had with us. I'd also like to say, unequivocally, that what you've described is not how we train our representatives to interact with consumers. As you may have surmised from my prior responses on this site, we take our reputation seriously, and we understand that our words must be supported by our actions.
We've stopped collection efforts on your account while I work through the call recordings and notes. I'll be in touch with you shortly to let you know what I've learned, what we're doing about it, and then finally to work with you to get the account resolved in a manner that fits your circumstances.
If you want to call me sooner, or if anyone else in this forum has issues they would like to discuss, I can be reached at 877-457-8500 ext 2009. I'm not always at my desk, so if you get my voicemail, don't hesitate to call back and have me paged. I can also be reached by email at [email protected].