- Report: #591534
Complaint Review: Rhapsody.com./Real.com - Internet Internet
Reported By:
KRamey -
Chesterton, Indiana, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Rhapsody.com./Real.com
Internet, Internet, United States of America
Phone:
18662121343
Web:
rhapsody.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Rhapsody.com./Real.com Rhapsody Real Super Pass Deceptive Charges Internet
I signed up for a free 2 week trial of Rhapsody.com. After about 3 days, I realized that this service was over-priced and that I'd never use it in a way that was necessary to warrant the charges for their service, so I cancelled. I even got a confirmation email and figured that all was settled. Today, I checked my bank account to see that I was charged $16.04 for SuperPass. I called the number listed 1-866-212-1343, and apparently, when you sign up for Rhapsody, you also unknowingly sign up for Real.com as well, which includes completely separate membership charges. I spoke to someone who cancelled this membership for me (and I did get a conf #), so hopefully I will not be charged again for this service or any other unknown service, but I've read of others continuously being charged for up to two years by them. I would report this as fraud before I'd let it get THAT far, but I just wanted to make others aware of this outright FRAUDULENT activity. I will NEVER EVER EVER again use Rhapsody.com nor would I EVER in a million years recommend it to anyone else. Completely useless, sneaky, and shady. RIPOFF!!!!
1 Updates & Rebuttals
smith
Baton Rouge,Louisiana,
United States of America
I was rip-off by real.com also
#2Consumer Suggestion
Sat, November 06, 2010
I never sigh up for anything at real.com. I never tried their supper pass or buy anything from them. They charged me 14.99 for 22 month and refused to refund my money.
I'm going to fill in a complain at District Attorney's Office and Report this to FCT at
https://www.ftccomplaintassistant.gov/. (http://www.ftc.gov/).
Tips to help defend ourselves. See useful tips from http://www.ftc.gov
We need to appeal to the law makers to ban the automatmembership fees. The charge of a membership fee must have a writing consent at least an email confirmation from the consumer who wants to sign up.
Dispute Resolution Programs
You also may want to consider dispute resolution programs. A popular way to settle disagreements, a dispute resolution program can be quicker, less expensive, more private, and less stressful than going to court. Many businesses, private organizations, and public agencies offer these programs. Two resolution techniques are mediation and arbitration.
Through mediation, you and the other party try to resolve the dispute with the help of a neutral third partya mediator. In the course of informal meetings, the mediator tries to help resolve your differences. The mediator doesnt make a decision; its up to you and the other party to reach an agreement. The mediator is there to help you find a solution.
In arbitration, you present your case before an arbitrator, who makes a decision. Arbitration is less formal than court, though you and the other party may appear at hearings, present evidence, or call and question each others witnesses. The decision may be binding and legally enforceable in court.
Contact the following organizations for dispute resolution options in your area: local and state consumer protection offices, small claims courts, BBBs, and bar associations.
