- Report: #381063
Complaint Review: Rheem Canada Ltd. - Hamilton Ontario
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Rheem Canada Ltd.
P.O. Box 2846 Hamilton, L8N 3P3 Ontario, Canada
Phone:
905-527-9194
Web:
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Rheem Canada Ltd. Water Heater Purchased At Home Depot Still Not Working Hamilton Ontario
*UPDATE EX-employee responds: Rheem made the water heater, correct?
*UPDATE EX-employee responds: Rheem made the water heater, correct?
*UPDATE EX-employee responds: Rheem made the water heater, correct?
*UPDATE EX-employee responds: Rheem made the water heater, correct?
*UPDATE Employee: If you are still having problems
*UPDATE Employee: If you are still having problems
*UPDATE Employee: If you are still having problems
*UPDATE Employee: If you are still having problems
*UPDATE Employee: Make sure you talk to the manager
*UPDATE Employee: I dont know how it works in Canada. (or Nebraska for that matter...)
Purchased a 60 gallon Water tank at HomeDepot.ca on October 10, 2008 Serial Number 080824665 and http://www.rheem.on.ca/ employee name William Extension 315 got rude with us.
He claims that we have to wait at least 48 hours to get any type of service from them & on the water tank it self it there is a big sticker that says and i qoute "do not return to store"
The warranty was for 9 years and 1 year in home service...
Sandro
Beamsville, Ontario
Canada
He claims that we have to wait at least 48 hours to get any type of service from them & on the water tank it self it there is a big sticker that says and i qoute "do not return to store"
The warranty was for 9 years and 1 year in home service...
Sandro
Beamsville, Ontario
Canada
10 Updates & Rebuttals
Dan
Glendale,Arizona,
U.S.A.
If you are still having problems
#2UPDATE Employee
Sat, January 03, 2009
I work for a Home Depot in Phoenix, When we have a customer that has a problem with a water heater, even one that has a large tag that says do not return to the store, we exchange it in the store. Talk to the store manager at your local store, which should be the St Catherines store and I believe the Store managers name is Mike Jensen. Ask to talk to him directly. He should help you. Hope this helps
Dan
Glendale,Arizona,
U.S.A.
If you are still having problems
#3UPDATE Employee
Sat, January 03, 2009
I work for a Home Depot in Phoenix, When we have a customer that has a problem with a water heater, even one that has a large tag that says do not return to the store, we exchange it in the store. Talk to the store manager at your local store, which should be the St Catherines store and I believe the Store managers name is Mike Jensen. Ask to talk to him directly. He should help you. Hope this helps
Dan
Glendale,Arizona,
U.S.A.
If you are still having problems
#4UPDATE Employee
Sat, January 03, 2009
I work for a Home Depot in Phoenix, When we have a customer that has a problem with a water heater, even one that has a large tag that says do not return to the store, we exchange it in the store. Talk to the store manager at your local store, which should be the St Catherines store and I believe the Store managers name is Mike Jensen. Ask to talk to him directly. He should help you. Hope this helps
Dan
Glendale,Arizona,
U.S.A.
If you are still having problems
#5UPDATE Employee
Sat, January 03, 2009
I work for a Home Depot in Phoenix, When we have a customer that has a problem with a water heater, even one that has a large tag that says do not return to the store, we exchange it in the store. Talk to the store manager at your local store, which should be the St Catherines store and I believe the Store managers name is Mike Jensen. Ask to talk to him directly. He should help you. Hope this helps
Dan
Glendale,Arizona,
U.S.A.
Make sure you talk to the manager
#6UPDATE Employee
Sat, January 03, 2009
I work for a Home Depot in Phoenix, When we have a customer that has a problem with a water heater, even one that has a large tag that says do not return to the store, we exchange it in the store. Talk to the store manager at your local store, which should be the St Catherines store and I believe the Store managers name is Mike Jensen. Ask to talk to him directly. He should help you. Hope this helps.
Dan
Glendale,Arizona,
U.S.A.
I dont know how it works in Canada. (or Nebraska for that matter...)
#7UPDATE Employee
Sat, January 03, 2009
I work At a home depot in phoenix AZ. When we have a water heater that has problems we have the customer bring it to us and we swap it out if it is anywhere within the warranty period (6-12 years). We help our customers anyway we can even with the big sticker that tells us not to. Ask to talk to the store manager at the St. Catherines Home Depot. Ask them "What would Bernie do"?
Ex-orangeguy
LINCOLN,Nebraska,
U.S.A.
Rheem made the water heater, correct?
#8UPDATE EX-employee responds
Thu, October 30, 2008
If you did not buy the installation from Home Depot, or the extended warranty from Home Depot....SIMPLY put, it is NOT Home Depot's problem. However, if it is within the standard return period plainly printed on your receipt, you CAN return it to Home Depot. All you have to do is say "The darn thing leaks like a sieve." They'd swap you one on the spot. However... If it is not within the standard return period plainly printed on your receipt, it is RHEEM's problem to fix. HOME DEPOT doesn't make the product, HOME DEPOT doesn't warrant the product. In this case it is RHEEM. File your complaint against the correct company, it's only fair!
Ex-orangeguy
LINCOLN,Nebraska,
U.S.A.
Rheem made the water heater, correct?
#9UPDATE EX-employee responds
Thu, October 30, 2008
If you did not buy the installation from Home Depot, or the extended warranty from Home Depot....SIMPLY put, it is NOT Home Depot's problem. However, if it is within the standard return period plainly printed on your receipt, you CAN return it to Home Depot. All you have to do is say "The darn thing leaks like a sieve." They'd swap you one on the spot. However... If it is not within the standard return period plainly printed on your receipt, it is RHEEM's problem to fix. HOME DEPOT doesn't make the product, HOME DEPOT doesn't warrant the product. In this case it is RHEEM. File your complaint against the correct company, it's only fair!
Ex-orangeguy
LINCOLN,Nebraska,
U.S.A.
Rheem made the water heater, correct?
#10UPDATE EX-employee responds
Thu, October 30, 2008
If you did not buy the installation from Home Depot, or the extended warranty from Home Depot....SIMPLY put, it is NOT Home Depot's problem. However, if it is within the standard return period plainly printed on your receipt, you CAN return it to Home Depot. All you have to do is say "The darn thing leaks like a sieve." They'd swap you one on the spot. However... If it is not within the standard return period plainly printed on your receipt, it is RHEEM's problem to fix. HOME DEPOT doesn't make the product, HOME DEPOT doesn't warrant the product. In this case it is RHEEM. File your complaint against the correct company, it's only fair!
Ex-orangeguy
LINCOLN,Nebraska,
U.S.A.
Rheem made the water heater, correct?
#11UPDATE EX-employee responds
Thu, October 30, 2008
If you did not buy the installation from Home Depot, or the extended warranty from Home Depot....SIMPLY put, it is NOT Home Depot's problem. However, if it is within the standard return period plainly printed on your receipt, you CAN return it to Home Depot. All you have to do is say "The darn thing leaks like a sieve." They'd swap you one on the spot. However... If it is not within the standard return period plainly printed on your receipt, it is RHEEM's problem to fix. HOME DEPOT doesn't make the product, HOME DEPOT doesn't warrant the product. In this case it is RHEEM. File your complaint against the correct company, it's only fair!
