- Report: #294556
Complaint Review: Rick Johnson Auto - Naples Florida
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Rick Johnson Auto
Central Ave, Naples Florida Naples, 34102 Florida, U.S.A.
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Rick Johnson Auto I got ripped off everytime I had them change my oil. Naples Florida
I have 2 cars and went to them for an oil change and everytime they didn't tighten the oil plug so I had to go back and each time I had to clean up the mess in my driveway. The third and final return trip did it for me. On my way back to Rick Johnson's I stopped at the back to get 4 dollars worth of quarters that I needed later that day and I put them into the cup holder between the two front seats. When I picked up my car the quarters where gone and when I walked back in to the store I was told that the guy who fixed my car was out to lunch. I called the corporate office to report the incident and was told that I had to call a specific person on his cell phone. I left 3 messages and never got a return call. If management doesn't believe in customer service, then why should the employees.
Leneggs
Estero, Florida
U.S.A.
Leneggs
Estero, Florida
U.S.A.
2 Updates & Rebuttals
Leneggs
Estero,Florida,
U.S.A.
Miscommunication
#2Author of original report
Tue, June 01, 2010
That is their response to my complaint...you've got to be kidding. Mis-communications my a*s.....they are just a bad company to do business with. Avoid at all costs.
Donna
Naples,Florida,
United States of America
Miscommunication
#3REBUTTAL Owner of company
Tue, June 01, 2010
To respond to this -- I guess somewhere along the line we had some miscommunication problems and your concerns were not properly handled. We take customer service issues seriously. If it is justifiable and we are at fault, we will make it right. We apologize for the error. Please call us at our Corporate office 643-4415, ext. 200.
