ride auto co
minneapolis,#2REBUTTAL Owner of company
Fri, October 15, 2010
A very loud and large lady and her husband marched into the office and demanded to be helped while I was on the phone and the other sales man was helping his customer. After my phone call I asked what they needed and she asked to use the rest room that had no toilet paper. The husband informed about a vehicle that we had for sale online. I walked them to the vehicle and after the test drive they liked it and wanted to talk numbers. Our asking price was over their budget she said and after almost 20min of none sense unrelated topics and her fighting about the price and why they couldn't get it for $1500 less since we drove 2 hours we find out that they had a personal check to pay with. Our policy is that we can not accept personal checks. She got really upset and acted like this was the end of the world. I offered her several options but she would not listen. The husband was trying to keep her cool and collective and understood our policy. They were from a small town and people trust each other there but unfortunately times have changed. Long story short after they leave and im relieved I find out that they made up this wild story about "salvage titles" and lying to them about the title. None sense. Get off your high horse lady and understand that you were wrong and we made every attempt to give you alternative options. God bless and good luck in the future.