RideSmart Motorcycle Training, Inc.
Phoenix,#2REBUTTAL Owner of company
Wed, June 27, 2012
Mr. Paul Evans enrolled for our Basic Rider Course, which is a curricula set forth through the Motorcycle Safety Foundation, for the weekend of June 22, 2012. As explained on our website, on the email confirmation, and verbally in class, safety is our first priority.
Before riders take to the range to learn their riding skills, instructors verbally discuss the upcoming exercise, and then demonstrate the exercise in its entirety. Upon completing the demonstration, all ten students are asked by both instructors if they have any questions or concerns prior to commencing the exercise. On day two of the course, Mr. Evans repeatedly did not follow instructions, cutting through oncoming traffic when he felt he did not want to partake in additional practice of the riding exercises. He was pulled aside in private and asked to cease that action, as it could potentially cause a safety issue. He went back onto the course to practice his riding, and when he prematurely quit practicing he cut through oncoming traffic again and nearly caused an accident. Again, he was pulled aside in private and counseled as to the great concern and risks surrounding his actions.
At no time was Mr. Evans counseled out of class, asked to leave the premises, or terminated in any way. His instructor was a gentleman named Erik, whom along with another instructor by the name of Don, indeed had to discuss the grave situation that Mr. Evans was causing with his actions. If Mr. Evans was unsatisfied with the manner in which Erik delivered the information, it would have been beneficial that he talk with Don or one of the other three instructors that were on the range at that time. Mr. Evans successfully completed his second day of training but did not show up for his third day, nor did he contact RideSmart after that time.
As for Mr. Evan's accusations about a student being turned away from class and told to repay tuition, we did not have any late students on Saturday. It is unclear what he is referring to.
Had Mr. Evan's spoke with any staff at RideSmart, including Erik, or called in the the office to discuss his situation, we feel we would have been able to address his situation head on and would have done our very best to bring the situation to a satisfactory resolution for him. However, his choice was not show up for his last day of training and instead to report to RipOffReport.com and cut off communication.
We welcome everyone to visit our website at www.ridesmartmotorcycle.com. Under the "School" link is and FAQ section that references all terms and conditions about the course. We also encourage questions for anyone wanting more information.