SICK OF THIS CRAP
PHOENXI,#2Consumer Comment
Wed, June 06, 2012
Generally, defamation is a false and unprivileged statement of fact that is harmful to someone's reputation, and published "with fault," meaning as a result of negligence or malice. State laws often define defamation in specific ways. Libel is a written defamation; slander is a spoken defamation. Using employees names is defaming if they had nothing to do with your issue. The statments made about the employee faking about being sick it they can validae that fact with a doctors letters can result in a defamation claim. But you just cared about getting your issue resolved and didn't care who you went after. I hope that employees start going after consumers for defamation, you can go after the business but to defame the employee you never had contact with was in my opinion a violation of the law.
Lynn Wright
Scottsdale,#3Author of original report
Sun, November 08, 2009
After several emails and phone calls and the general run around about "that's not my responsibility," I was finally contacted by Jason "the finance man," who apologized for the problem and would make sure a check was sent to me for $1,000 on Monday Nov 9th to reimburse me for the overcharge.
The overcharge was not for transportation, as I was lead to believe, but for a security system that wasn't installed on the vehicle.
I can only surmise that they make a practice of charging customers for things they don't want, didn't ask for, and don't need, and only whey they are caught do they feign; "oops, that was an error, let me remove that charge." Who wants to do any business with anyone that would be so underhanded and dishonest?
The money was returned, or I expect to receive it in three days, but what a terrible time I had getting anyone to speak with me, and to authorized the return of my money. My calls to "customer service" was ignored, and five days after my initial contact I received an email explaining "I was out sick with the flu, and I've forwarded your email to finance." What a bunch of horse hockey. The dog ate my homework too.
If you do business with these folks, take someone with you and have them observe all things, and review all written documents very, very carefully, don't sign anything without a line by line examination, and incidentally you are entitled to a copy of that contact (it says so on the contract) so don't leave that finance office without out a copy in your hand. Jason refused to give me a copy stating "it's private and you'll get your copy when you pick up the car." NO! You are entitled to a copy right then. I would suggest you just take a copy immediately after signing, and prior to handing it back to the finance guy. He/she doesn't like that ... terminate the conversation, demand the documents be destroyed and walk out of there.
As you progress through the finance office process, the contract will be the last thing presented to you for signature (this is by design) ... I'd suggest you set aside each and every document without signing until they present the contract for your review/signature. Then take the contract out of the office into the waiting room and there carefully, very carefully read the entire thing ... I know you want out of there with your new car, but take the time ... you won't be sorry. After you're satisfied you a not being charged for something you didn't want, (refer to your notes from the negotiation state of the purchase), then return to the finance office and sign away, get your car and get the hell out of there and consider yourself saved from their devious ways.
It is legal for you to tape and/or video-record a person in Arizona (with or without their permission as long as you are a party to the conversation), so take a recording device with you and place it on the table between you and the salesman/saleswoman, a pad of paper, a calculator, and a willingness to walk out. If it smells bad, don't even try to find the source of the odor .. just get up and walk away. If it feels bad in the store, it will feel bad forever.
Karl
highlands ranch,#4Consumer Comment
Wed, November 04, 2009
To read that quote, and others, simply 'Google' this- RIP OFF REPORT FUEL FREEDOM INTERNATIONAL MPG CAPS, and go to the 2001 Toyota Tacoma Ripoff Report, then to the 'Update' entitled- "Blame it on a Lawyer".
Masked Man
Brookings,#5General Comment
Wed, November 04, 2009
Karl, what do an airbag that deploys accidentally and engine sludge have to do with the original posters problems with a specific dealership?
You seem to respond, with slight variations of the same info, in anything that has to do with Toyota. Care to explain?
Karl
highlands ranch,#6Consumer Comment
Mon, November 02, 2009
because a customer posted information at the consumeraffairs webite stating that an airbag deployed for no reason in a Toyota Corolla.