- Report: #785299
Complaint Review: RingCentral Inc. - Internet
Reported By:
Florida Bus Reservations -
Kissimmee, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
RingCentral Inc.
999 Baker Way 5th Floor San Mateo, CA 94404 USA Internet, United States of America
Phone:
650-472-4100
Web:
http://www.ringcentral.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
RingCentral, Inc. I was also a victim of unauthorized charges to my card. Pushing Sales Dishonestly Internet
Back in November 2010 I was considering the option of upgrading my existing plan with RingCentral. I was contacted by their representative many times.
She explained to me that the phone equipment was FREE if I would commit to a two years contract. I was decided to enhance my service and I asked to send me the contract for review before we could proceed; and as I was going out of town the following morning I would answer upon my return a week later.
She put me on hold to email me the contract and SIMULTANEOUSLY she pressed the hold button I've received a notification of charges to my credit card. Two charges she placed to my card ONE for the plan upgrade ( it went from $36 to $125) and TWO for the equipment that was supposed to be FREE with the plan upgrade.
I did not authorize the charges and I was livid because I was in the process of considering and I didn't make a final decision. I told her that beforehand and she disregarded my message.
I felt glad to have my instant spends notification but very disappointed about the way they handle business.
I am sure she bet I wouldn't notice that in a week and then, oh well it's done. The following morning I spoke to the billing department to reverse the charges and my account status.
That handling made up my mind about their Sales Department. When I decided to upgrade, I did it on my own terms online with out a hunger unscrupulous sales person.
My advice to everyone is : BE AWARE OF RINGCENTRAL....
She explained to me that the phone equipment was FREE if I would commit to a two years contract. I was decided to enhance my service and I asked to send me the contract for review before we could proceed; and as I was going out of town the following morning I would answer upon my return a week later.
She put me on hold to email me the contract and SIMULTANEOUSLY she pressed the hold button I've received a notification of charges to my credit card. Two charges she placed to my card ONE for the plan upgrade ( it went from $36 to $125) and TWO for the equipment that was supposed to be FREE with the plan upgrade.
I did not authorize the charges and I was livid because I was in the process of considering and I didn't make a final decision. I told her that beforehand and she disregarded my message.
I felt glad to have my instant spends notification but very disappointed about the way they handle business.
I am sure she bet I wouldn't notice that in a week and then, oh well it's done. The following morning I spoke to the billing department to reverse the charges and my account status.
That handling made up my mind about their Sales Department. When I decided to upgrade, I did it on my own terms online with out a hunger unscrupulous sales person.
My advice to everyone is : BE AWARE OF RINGCENTRAL....
