- Report: #1387883
Complaint Review: RingCentral Inc. - Internet
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Author Not Confirmed
Why?
RingCentral Inc.
Internet, USA
Phone:
800-820-3676
Web:
www.ringcentral.com
Categories:
Business Rating:
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RingCentral, Inc. RingCentral Increased my bill by 300% without notification. $657 total in overcharges in 3 months. Belmont Internet
I've been a customer of RingCentral for just under 10 years, and things have changed drastically in how they treat their customers.
All of a sudden they began charging for extensions on my phone system due to a new policy. In my situation, these extensions simply forwarded to mobile/cell numbers. I was paying $5.99 per month per number (5 numbers) for the past 3 years.
My bill when up from $185 to $405 without notice. They said they sent an email to notify me, though they can see the email was never opened.
I was lucky to find the overbilling which was for 3 months.
I ported the 5 numbers in question immediately to another service. and they
Ringcentral refused to refund any of the $660 in excess charges.
I talked to 3 people and the only offer I received was that they would refund 1 month if I signed up for another contract on 5 additional lines.
I would like to warn anyone considering signing up for the Ring Central office solution to stay away.
The office solution offers Glip instant messenger. I recommend you use Slack instead.
They offer ringcentral meetings. I recommend you use (((REDACTED))) instead, as they are the same product.
