John
Schaumburg,#2UPDATE EX-employee responds
Thu, May 07, 2009
It depends upon how much noise you make as far as whether your extended service warranty will be honored. You are always risking getting burned if you run into a dishonest and arrogant employee, of which there are many. Of course, you might run into an honest one too. How much money you spend at Wolf on a regular basis is also directly related to their "customer service". The Wolf that I worked at farmed out the repair and "clean and check" work. One time a customer's camera was lost. The manager replaced it with an identical model, but he deliberately witheld that information from the customer. (Keep track of your serial numbers.) Keep in mind that these guys get paid by how much profit is in the camera, not by how much the camera costs. That is why Minolta is one of Wolf's favorite brands. Minolta is not a bad brand, but it is not as great as Wolf's salespeople state. It is common for Wolf's sales people to bad mouth merchandise that they sell, but is not as profitable. For example, a saleman used to tell customers that Canon cameras were the most likely to malfucntion. Another guy would tell people that Nikon SLRs failed "the drop test". (Personally, I would not recommend dropping any camera.) Sales people were also encouraged to tell customers that Quantaray lenses are Sigma's low end brand.
John
Schaumburg,#3UPDATE EX-employee responds
Thu, May 07, 2009
It depends upon how much noise you make as far as whether your extended service warranty will be honored. You are always risking getting burned if you run into a dishonest and arrogant employee, of which there are many. Of course, you might run into an honest one too. How much money you spend at Wolf on a regular basis is also directly related to their "customer service". The Wolf that I worked at farmed out the repair and "clean and check" work. One time a customer's camera was lost. The manager replaced it with an identical model, but he deliberately witheld that information from the customer. (Keep track of your serial numbers.) Keep in mind that these guys get paid by how much profit is in the camera, not by how much the camera costs. That is why Minolta is one of Wolf's favorite brands. Minolta is not a bad brand, but it is not as great as Wolf's salespeople state. It is common for Wolf's sales people to bad mouth merchandise that they sell, but is not as profitable. For example, a saleman used to tell customers that Canon cameras were the most likely to malfucntion. Another guy would tell people that Nikon SLRs failed "the drop test". (Personally, I would not recommend dropping any camera.) Sales people were also encouraged to tell customers that Quantaray lenses are Sigma's low end brand.
John
Schaumburg,#4UPDATE EX-employee responds
Thu, May 07, 2009
It depends upon how much noise you make as far as whether your extended service warranty will be honored. You are always risking getting burned if you run into a dishonest and arrogant employee, of which there are many. Of course, you might run into an honest one too. How much money you spend at Wolf on a regular basis is also directly related to their "customer service". The Wolf that I worked at farmed out the repair and "clean and check" work. One time a customer's camera was lost. The manager replaced it with an identical model, but he deliberately witheld that information from the customer. (Keep track of your serial numbers.) Keep in mind that these guys get paid by how much profit is in the camera, not by how much the camera costs. That is why Minolta is one of Wolf's favorite brands. Minolta is not a bad brand, but it is not as great as Wolf's salespeople state. It is common for Wolf's sales people to bad mouth merchandise that they sell, but is not as profitable. For example, a saleman used to tell customers that Canon cameras were the most likely to malfucntion. Another guy would tell people that Nikon SLRs failed "the drop test". (Personally, I would not recommend dropping any camera.) Sales people were also encouraged to tell customers that Quantaray lenses are Sigma's low end brand.
Ai3clb
Ft. Myers,#5UPDATE Employee
Sat, February 21, 2009
So.. Knowing the guidelines and typical turnaround time on repairs, you still purchased the ESP... Then, when it takes 6-8 weeks you want to cry "Rip-off"? AND... you still get a replacement... So yes you are without the camera for 6-8 weeks, BUT you get another $150 camera for $33... Wheres the rip-off again?