Carrie
virginia beach,#2Author of original report
Fri, July 15, 2005
At first when I got the respone back from Tom Kline I did not respond back, I felt why bother if that is how his employess treat cust, I am sure is the same way. Well Mr. Kline kept calling trying to settle this matter. Finally he got a hold of my daughter and we agree to meet with him. I really did not want to, but my daughter said that it would hurt anything. I have say that today I met with Tom Kline and he was much different than what I accepted. He apoligized, listened (trully listen to what I had to say and how I felt). He fixed the problem. I was so far off on my judgement about him and I am glad that I listen to my daugther. I just knew that I would never use RK Chevorlet again for anything, but after dealing with Mr. Tom Kline I have changed my mind. Thank you very much for your assistance and truly listening.
Tom
Virginia Beach,#3UPDATE Employee
Mon, July 11, 2005
Dear Carrie, I saw your posting and I wanted to repond to it promptly. I am sorry that anyone was rude to you. Please accept my apology. I would be glad to apologize to you in person, if you would give me that opportunity. I am concerned about your situation and I would like to discuss it with you. Perhaps I can help you. Please contact me at 431-6507 or e-mail me at [email protected]. I would welcome either your call or your e-mail. Sincerely, Tom Kline