- Report: #1239834
Complaint Review: Roark Travel - Branson Missouri
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Author Not Confirmed
Why?
Roark Travel
Branson, Missouri, USA
Web:
http://roarktravel.com/
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Roark Travel We were given verbal instructions about airfares included in package, but after paying were told otherwise. Branson Missouri
Disappointed and frustrated we found out that Roark is only a sales agency which passes on the responsibility for all travel packages to Saver Express Concierge Team, an outside travel agency which does not have to abide by Roarks verbal promises or honor any package deals made by Roark's salesmen.
Both the Hawaii and Australian packages quoted us included airfare (verbally varified three times before signing) but was specificaly excuded in the fine print of the written contract. It also stated that the Destination Provider does not asume responsibility for any verbal representations or understanding we may have had with a representative of the Affiliated Vender or anyone selling the Membership.
Not only were we not able to reply to SaverExpress Cancerge's email, it would not print off more than the first paragraph. Any further tries to communicate with them met with pages of instructions, referrals to manuls and dozens of instructions and exceptions.
Extreme high pressure sales pitch in which we were coersed into a commitment that some day before we even left the office. Not having access to my reading glasses, I could not read the fine print. We even had to phone long distance and transfer my ROTH savings ($10,300) from my Federal Credit Union account as it was the only money assessable that day. Double disaster.
