Complaint Review: Robotreply.com - TheSalesbot - Bob Williams - Brian Garvin - Internet

I subscribed to Robotreply Autoresponder on April 9 with no problem at all. The responder was working fine without any problems at all.

I then subscribed to a service they had called salesbot. It was an ad tracking program that could help increase sales by letting me know when someone clicked on my ad, when that happens the prospect on the other end will see a chat box with a welcome text by me, asking them if they had any questions to just let me know.

The program had some issues that support, who never really answered my questions except for once said that their programmers was checking on it, I then replied back to support and they never answered.

After several days I immediately cancelled my subscription through paypal and requested a refund for it. No one replied at all.

The next day when I tried logging in to my Robotreply account the website was missing, then I got this email:

Hello Norman,

A reply from the customer service has been posted to your support ticket: "Refund my account".

Response Posted:

Hello Norman,

We have recieved your ticket and it has also been passed to the technical team to fix the URL tracking stats.I am sorry it is taking time... Please bear with us.

Thankyou for yur enquiry

Ketaki

Best Regards,

Thesalesbot.com Staff.

P.S. Please log into your back office and click on the support desk to view the full thread.

DeleteReplyForwardSpamMove...

Then not to long after I got that email I received this email:

26 Apr 2006 03:40:23 -0000

From: [email protected] Add to Address Book Add Mobile Alert

To:

Subject: Robot Reply Update

Dear san,

Just an update to let you know we are currently

experiencing unusual down-time. We do apologize

for this in advance. For the next few days the

site might be in and out of it.

We promise we will credit each member for any

down-time experienced. We hope to be up and

functional like normal within 72 hours.

We're very sorry for this issue and hope you

understand. I will keep you posted.

Brian Garvin

RobotReply

Head of Marketing

Now that is screwed up, who in the h**l is San? My name aint San, San who?

Here is another email I got soon after

Then this email followed up:

Robot Reply, Inc" Add to Address Book Add Mobile Alert

To: "Norman"

Subject: What the He!! Happened to our sites

Norman:

First of all, we want to thank you for being patient

During this headache.

What the He!! Happened to our sites is exactly

What we said when they went offline.

Well, after 8 hours we found out. Some idiots

Decided to use our servers to sp.am the world.

As you might expect, we got blamedbigtime.

Our server companies, domain registrars and even

The domain wholesalers got wind of this and had

To suspend us until further investigation.

Needless to say, we were not happy. Once we

Got through with one entity we had to tackle another.

This lasted 5 days until our attorneys got the message

Across. We had 69 domains and over 100 servers

Terminated or suspended without notice.

That kind of sucked.

As the saying goes

What doesn't kill youMakes you stronger.

And that's exactly what has happened. We are almost

Back 100%. We haven't been this motivated in years!

Several things You should expect over the next 2 weeks.

The Strongest and most powerful autoresponder in existence Is coming to your doorstep. Our partners and programmers have Been working on this for 8 months This will be Huge!

Secondly, a project that is very close to our hearts and could be The most important project we've ever been apart of will be launched.

We have been very fortunate by what the Net has provided and now we Are going to give back and document $100,000-1 Million in donations Given to charity/charities.

This Advertising Portal will give You and Your companies over 5 Years Of the most expensive and Powerful advertising that you have ever seen!

The amount of Traffic coming to this site will dwarf anything that we have Ever accomplished before. And we have had Millions of Unique visitors To our sites over the years.

We will keep you updated. Please make sure you open every Message that we sendthey will be important and time sensitive.

Once again, thank you for your business and patience. The positives Will outweigh the negatives by 10-fold. Stay Tuned.

Sincerely,

Bob Williams,

CEO, RobotReply, Inc

7037 Hwy 6 N. #207

Houston, TX. 77095

[email protected]

To remove yourself from further Updates please use this link

O.K, Since this happened I figure I give them a few days to work things out. Apparently still nothing.

I Then sent this email for a refund with no reply still even till this day as I write this!

Mon, 15 May 2006 21:54:35 -0700 (PDT)

From: "Norman" View Contact Details Add Mobile Alert

Subject: Hi Bob Robot reply question?

To: [email protected]

Hi Bob,

I have contacted support from Robot reply and The SalesBot reqesting a refund and still have got no reply at all. I remember seeing this email so I figured I ask you what is going on.

The Salesbot never really worked before going offline and couldn't leave a support message on the main customer service site for salesbot and still no reply.

I also left a support ticket that still didn't answer. All I'm asking is my full refund to user id:

Thanks for you understanding on this matter Bob,

Norman

I really don't think doing Business with this Company is worth your money, they can't even take care of their existing customers.

If you need a Great Autorsponder service I highly would recommend

I'm so very pleased with

Norman

Makawao, Hawaii
U.S.A.

sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.