- Report: #1452524
Complaint Review: RockAuto - Madison Wisconsin
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RockAuto
6418 Normandy Lane Madison, 53719 Wisconsin, United States
Phone:
1-608-661-1376
Web:
rockauto.com
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RockAuto Order received damaged. They made me pay to return it & for new packaging Madison Wisconsin
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This box was delivered completely messed up. When I went to drop it off at FedEx for return per Rockauto's instructions, FedEx required me to have them repackage the shipment or they would not accept the return because the original box was so damaged. The original box Rockauto used to ship the order in was twice the size of the part and during shipping, it was messed up as there was so much dead space. I don't think it's fair that I'm charged the return label fee in addition to the repackaging fee as their shipping department should have packaged the parts in the appropriate sized box so it didn't arrive this way. After trying to contact customer service, they blocked my email address. I tried via Facebook and they blocked me as well. All I was asking for was a refund for the repackaging.
