1, Report:
#1510111
Posted Date:
Aug 17 2023
RockAuto.com Sent me incorrect part and won't pay for shipping back to them Normandy Wisconsin
This company is the worst! They sent me the incorrect part and to add insult to injury, they want me to pay for the shipping back to them! Unbelievable! This is for my work van and now the back door will have no latch because they did not send the right part! JUST AS BAD AS THAT- TH...
Entity
Categories: Auto Parts
2, Report:
#1524743
Posted Date:
Feb 28 2023
Rockauto.com Sent wrong part that couldn't be determined without opening the package then wouldn't accept return because package was opened.
Sent wrong part that couldn't be determined without opening the package then website wouldn't accept return because package was opened. Couldn't find a way on the website to speak with human.
Entity
Categories: Auto Parts
3, Report:
#1523601
Posted Date:
Dec 31 2022
RockAuto They charged what they want where suppose to credit me back when they received the parts but only gave me partial credit and then they blocked off my email Madison Wisconsin
Purchased a steering unit and with a three-year warranty after 9months he went out they did not have a replacement so they requested to return the part for the full credit and this part has a cost charge what I had to return the call prior, and they did charge me for returning the c...
Entity
Categories: Auto Parts
4, Report:
#1519176
Posted Date:
Jun 18 2022
RockAuto Core Fee Not Refunded or Acknowledged - Even Though I Shipped It Madison WI
This is in regards to an order in which I purchased four new brake calipers, along with a master cylinder from RockAuto on 5/14/2022 for a total of $421.47. The order required me to return the four existing calipers on my vehicle as a core fee. The core fee for the front caliper...
Entity
Categories: Car Parts & Accessories
5, Report:
#1511682
Posted Date:
Sep 07 2021
ROCKAUTO.COM they sent the wrong part and during install it was found to be wrong part they won't replace it with the right part.
I had purchased a part but Hurricane Ida caused me to wait to do repair and now I went to fix the car because my other was damaged by the storm and the part doesn't match the plug on the altenator so I am stuck with a wrong part no car and a company refusing to fix their mistake bec...
Entity
Categories: Auto Parts
6, Report:
#1511029
Posted Date:
Aug 16 2021
rockauto RockAuto sold me a faulty drive shaft & won't accept the return Sugarland, TX rockauto
My huband ordered a repalcement drive shaft & rear strutts for my 2007 Toyota Highlander 4 weeks ago.
We paid $300 for shipping. The rear strutts were front ones. Our mechanic attepmted to install the drive shaft. He said it was poorly machined.
We contacted RockAuto through their w...
Entity
Categories: Auto Parts
7, Report:
#1501470
Posted Date:
Nov 02 2020
![](https://www.ripoffreports.com/report-images/45*34/docs/r1501470-dfs63s-lea6grjndn.png)
Rockauto.com Had a part put on that was defective and in order to get another I had pay for it even when it’s under warranty Madison Wisconsin
Ordered a electric rack and pinion for my Ford truck and a mechanic put it in and did everything correctly installing it. Then in less than a week that mechanic has reset the steering several times and I have had the front alignment. The mechanic that installed it and the ford deale...
Entity
Categories: Auto Parts
8, Report:
#1500569
Posted Date:
Oct 05 2020
![](https://www.ripoffreports.com/report-images/45*34/docs/r1500569-s1etbb-kovaobnmus.png)
Rockauto Refused to exchange or refund a wrong auto part Madison Wi
Ordered front parking brake cable for my 1997 Chevy Camaro z28. My original cable got rusted and fell apart. There were only two options available on Rockauto, both with the same length. I assumed the cables were identical, but differ in quality. I ordered a pro version. When the ca...
Entity
Categories: Auto Parts
9, Report:
#1499840
Posted Date:
Sep 15 2020
ROCKAUTO.COM Customer service Catherine / Jeff/ Rodney They send me the wrong regulator on my 2010 for Expediton Madison, Wisconsin
Hello i need...
Entity
Categories: Auto Parts
10, Report:
#1498378
Posted Date:
Aug 04 2020
Rock Auto LLC Sent wrong parts and would not allow return or replace Madison Wisconsin
I ordered some parts for a project vehicle from their online store. Their system choose the parts based on the vehicle I entered. This was a project car so not worked on everyday. When I did start installation of the parts they were the wrong parts, not for the vehicle that I ordere...
Entity
Categories: Auto Parts
11, Report:
#1492926
Posted Date:
Mar 14 2020
Proforged LLC Proforged Auto Parts Defective auto parts Wayne NJ
I purchased all my premium ball joints from Rickauto.com.After installation, I noticed the dust boots wouldn't stay on, so I contacted Rock Auto and got no help, then [email protected], and he said let him get with Rock Auto and they would take care of me, as he had no other dust bo...
Entity
Categories: Auto Parts
12, Report:
#1492806
Posted Date:
Mar 11 2020
![](https://www.ripoffreports.com/report-images/45*34/docs/r1492806-hii4yv-nco7dom2x7.png)
Rockauto.com RockAuto LLC Per RockAuto's site, parts listed for my vehicle, they sent the wrong parts, I installed them, now they won't do anything! Wayne NJ
I ordered parts listed for my truck based on a simple search on their website, so they sent, and I installed the wrong parts. I tried to return them on-line and request to their online only customer service, to be made whole, but only receive replies, day after day, to go back and t...
Entity
Categories: Auto Parts
13, Report:
#1481062
Posted Date:
Jun 27 2019
Rock Auto LLC ROCKAUTO ROCKAUTO.COM I RETURNED EXPENSIVE PART, THEY KEPT MONEY AND PART AND CLOSED MY TICKET MADISON WI
I ordered from Rockauto because it was one of the few platforms that allowed to put the year, model and style of the car (coupe,etc). I bought with confidence because it even stated the engine, number of cylinders (e.g. 2012 MERCEDES-BENZ C250 1.8L L4 Turbocharged). My mechanic conf...
Entity
Categories: Auto Parts
14, Report:
#1473484
Posted Date:
Feb 13 2019
rockauto Deceitful business practices, fraudulent shipping charges. Madison Wisconsin
RockAuto's prices may seem great at first glance, but they get you on the shipping by charging multiple times for shipping. They pretend that it's because they're shipping from multiple warehouses. In fact, their algorithm is set up in such a way that the order will ship from differ...
Entity
Categories: Auto Parts
15, Report:
#1460019
Posted Date:
Sep 08 2018
Rockauto.com Sent cheap junk parts insted of what I ordered and they did not fit. Fullerton california
Ordered ACdelco lower control arms for 2005 Chevy SSR. for $481.58. They shipped me control arms that are listed on their web site for $235.00 and claim that these are ACdelco. One was put together backwards and could not possibly work. After 2 days of trying to contact someon...
Entity
Categories: Auto Parts
16, Report:
#1459230
Posted Date:
Sep 03 2018
RockAuto.com Rebate Scam Internet
I was promised a $100 gift card for buying 4 struts from rockauto.com, but its just a scam. I sent in everything they asked for and about 2 months later I get an email saying my rebate was rejected because of some items that were supposedly missing, but it was untrue. I called and t...
Entity
Categories: Rebate Scam
17, Report:
#1455604
Posted Date:
Aug 08 2018
Rock Auto RockAuto Dishonest, Incompetent, with no customer service skills or communication skills
I ordered 2 bulbs and two filers and they charged me $7 each for shipping (total value $14) but shipped by FedEx to a USPS box. FedEX cannot deliver to a USPS box but have a service where they share the delivery service with USPS. Insead of using this service they shipped by FEDEX w...
Entity
Categories: Auto Parts
18, Report:
#1455477
Posted Date:
Aug 07 2018
RockAuto Sent wrong part, refused to refund
I ordered wheel hub and bearing assembly. Had a shop press the bearing in and we attempted installing it. We couldn't get it on, then couldn't get it back off. Finally I had to have vehicle towed to shop and have them remove and replace. I contacted RockAuto when mechanic informed m...
Entity
Categories: Car Parts & Accessories
19, Report:
#1452524
Posted Date:
Jul 19 2018
![](https://www.ripoffreports.com/report-images/45*34/docs/r1452524-aa8oi2-n2o3k8ea59.png)
RockAuto Order received damaged. They made me pay to return it & for new packaging Madison Wisconsin
This box was delivered completely messed up.
When I went to drop it off at FedEx for return per Rockauto's instructions, FedEx required me to have them repackage the shipment or they would not accept the return because the original box was so damaged. The original box Rockauto used...
Entity
Categories: Auto Parts
20, Report:
#1452005
Posted Date:
Jul 17 2018
![](https://www.ripoffreports.com/report-images/45*34/docs/r1452005-w8r284-dgk4lnskwr.png)
RockAuto RockAuto, Bendyouoverauto, Weripyouoff, Idpunchbossnmouth, Scammed me on shipping Madison Wisconsin
I am one of many this happened to. IF YOU HAVE GOT SCREWED BY THEM DO THIS AS I DID AND THEY WILL STOP. 1 FILE A REPORT WITH FTC.GOV FEDERAL TRADE COMMISSION, 2 BBB OF WISCONSIN WHERE THEY ARE LOCATED AND IF YOUR REALLY PISSED WRITE A LETTER TO YOUR LOCAL CONGRESSMAN.... so yeah I p...
Entity
Categories: Auto Parts
21, Report:
#1448274
Posted Date:
Jun 20 2018
RockAuto.com Sold me a defective part that broke my truck! Brook Park WI Wisconsin
I ordered a wheel bearing & hub assembly from RockAuto.com. There were no initial signs of external damage to the part and it was installed 100% correctly.
Right after it was installed I drove ithe truck 2 feet down the road (not exaggerating) and the part broke right in half causi...
Entity
Categories: Auto Parts
22, Report:
#1444827
Posted Date:
May 27 2018
Monroe Tenneco Monroe Tenneco Monroe Tenneco rebate never paid out Internet
Purchased 4 qualifying strut/shocks from RockAuto based on a sale by Monroe shocks way back in December, 2017. Tenneco, the rebate company of Monroe? (I'm not sure how these scams work), received and confirmed my rebate is being processed and will be mailed out. It is May, 2018 ...
Entity
Categories: Auto Parts
23, Report:
#1439930
Posted Date:
May 15 2018
Rockauto.com Be careful buying motor mounts here. I bought one and installed it at a DIY shop near me, which cost me about $250 and the part is such trash that now I have to go to the Chrysler dealer and have another installed. Terrible service. I emailed them and explained the damages and they wrote back, I dont think you are grasping what we are trying to explain. No one is going to be calling you. We are not making an exception for you Madison WI
Rockauto.com Be careful buying motor mounts here. I bought one and installed it at a DIY shop near me, which cost me about $250 and the part is such trash that now I have to go to the Chrysler dealer and have another installed. Terrible service. I emailed them and explained the dama...
Entity
Categories: Automotive
24, Report:
#1424560
Posted Date:
Jan 22 2018
rockauto.com Charged for overnight delivery, parts arrived four days later, no refund. Madison Wisconsin
We ordered parts on morning of 1/18/18 (Thursday) and paid a $ 350.00 premium to have them delivered on 1/19/18 (Friday). Received a confirmation email of delivery on 1/19/18 by 8:00 PM.
On 1/19/18 parts had not arrived and tracking had been undated to delivery 1/22/18. On Saturday ...
Entity
Categories: Auto Parts
25, Report:
#1412709
Posted Date:
Nov 20 2017
![](https://www.ripoffreports.com/report-images/45*34/docs/r1412709-4nqzvg-omfc0g4lbh.png)
Car vision Norristown Carfax says clean but it has been painted Norristown Pennsylvania
To start - They only gave me KBB instant cash offer for my trade-in. Which any fool that goes on kbb.com can do themselves and KBB will buy your car for the same thing they offer. They couldn't even give me the lowest price for my trade-in on KBB. Also when I finally got home the n...
Entity
Categories: Auto Dealers