- Report: #1511029
Complaint Review: rockauto - Sugarland, TX rockauto
Reported By:
stirling -
Arlington, MA, United States
Submitted:
Updated:
-
Author Confirmed
Why?
rockauto
12999 Executive Dr Sugarland, TX, 77478 rockauto, United States
Phone:
1-800-rip-off1
Web:
rockauto.com
Categories:
Business Rating:
(2)
Tell us has your experience with this business or person been good?
rockauto RockAuto sold me a faulty drive shaft & won't accept the return Sugarland, TX rockauto
My huband ordered a repalcement drive shaft & rear strutts for my 2007 Toyota Highlander 4 weeks ago. We paid $300 for shipping. The rear strutts were front ones. Our mechanic attepmted to install the drive shaft. He said it was "poorly machined".
We contacted RockAuto through their website, no chat option, no 800 number. We followed the instructions to submit a photo, description of the problem, etc and have been playing email tag since then.
Today they sent us an email saying our order number had been canceled? According to RockAuto.com our "return request" will be accepted until Sept.3.
