- Report: #40401
Complaint Review: Rockaway Bedding Centers - Randolph New Jersey
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Author Not Confirmed
Why?
Rockaway Bedding Centers
1578 Sussex Tpk. Bldg.1 Randolph, 07869 New Jersey, U.S.A.
Phone:
973-584-2299
Web:
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Tell us has your experience with this business or person been good?
Rockaway Bedding Centers ripoff, bad service, does not stand behind their word! the business that doesnt give a dam Randolph New Jersey
After having our "Great Expensive" mattress for a few years we started having back and sleep problems. Called the Customer Service for this, still under waranty. They send a non-speaking english person to us with a bad attitude to look at our mattress. He only wrote down some specks and I asked him to include the huge lumps all over both sides of the mattress (he did not write anything we asked him to).
We get a letter weeks later saying the body imprints are within normal wear range! There are no body imprints, but huge lumps all over the bed! My reply to them are unanswered phone calls....I have left several messages for someone to return my calls and NOT ONE person has called back!
You sent someone to inspect our LUMPY mattress and told us it was normal. IF IT WAS NORMAL we would not have back pain, doctor bills and not sleeping as husband & wife! I demand you send someone from your company to see our mattress. I spent the time and sent color photos of how LUMPY our bed is. I want the name & number of a person in charge from your Corporate Office! I am reporting this to BBB and all Complaint sites on the internet!
Carolyn
Califon, New Jersey
U.S.A.
We get a letter weeks later saying the body imprints are within normal wear range! There are no body imprints, but huge lumps all over the bed! My reply to them are unanswered phone calls....I have left several messages for someone to return my calls and NOT ONE person has called back!
You sent someone to inspect our LUMPY mattress and told us it was normal. IF IT WAS NORMAL we would not have back pain, doctor bills and not sleeping as husband & wife! I demand you send someone from your company to see our mattress. I spent the time and sent color photos of how LUMPY our bed is. I want the name & number of a person in charge from your Corporate Office! I am reporting this to BBB and all Complaint sites on the internet!
Carolyn
Califon, New Jersey
U.S.A.
2 Updates & Rebuttals
Carolyn
Califon,New Jersey,
U.S.A.
manager who took care of the situation
#2Author of original report
Fri, November 07, 2003
It took a very long time with many phone calls but we found a very nice manager who took care of the situation.
Christopher Frey
Whitehall,Pennsylvania,
U.S.A.
Sorry I take each one of my customers seriously
#3UPDATE Employee
Thu, November 06, 2003
I would be happy to help with this problem. First I need to have the spec's on the bed, or a copy of the reciept would be most helpful. If you give me an e-mail, I can give you the fax number of the store I would be working at the next day. Usually it is Eastern PA, Lehigh Valley area. (Allentown, Bethlehem, Quakertown). Also, I need an accurate listing of your contacts with customer service, and a copy of the letter they sent you to deny your warrenty claim. I'm also assuming you DID buy a premium bed. A bed that came with a 10 year non-prorated warrenty. (Any brand with a price of about $600 for a Full size will definately be premium, and a few lower priced ones too). I take each one of my customers seriously, and as there are no other complaints on this site, I can assume the rest of my company believes the same. Granted there will be some slowness going through the customer service department, as any other large company. On the surface, Rockaway seems to be the best company in the Tristate area for beds. We have nearing 200 stores, we just picked up near exclusive rights to sell Tempurpedic products, we offer free delivery, setup, and complete removal of old bedding, and a free frame with all bedding over $500. We also offer a comfort guarentee and price matching. It all adds up to a sound company to buy from and to work for. I empathize with you having a bad warrenty issue, we've all had them. Hopefully, even though you're in NJ, corporate won't have a problem with me servicing a customer outside of my district. Also personally I've never called our customer service line (yes salesmen have to call it the same as customers) and not gotten through. Our Customer Service line is open from 8A-4P M-F.
