Chris
Nanuet,#2UPDATE Employee
Mon, May 19, 2003
I am the Service Manager.. Customer broke down while driving out of state. Out dealershiop accepted the vehicle immediately as an emergency tow-in. The customer was sold a non-Chrysler service contract. The vehicle was promptly diagnosed and it was determined that the engine would have to be replaced. The extended warranty company declined to authorize a factory re-manufactured engine which was available next day from our parts distribution center located six miles away. The extended warranty company opted for sending a used engine from a salvaged car which was delayed appoximately nine days. Although our dealership was not responsible for delay, we still assisted the customer by absorbing a portion of the rental bill. The customer's criticism of our dealership is not warranted and should be directed to GEICO the extended warranty he was sold.