Carchick
Lake Dallas,#2UPDATE EX-employee responds
Sat, March 28, 2009
"Internet Saleswoman of the Year" says she works in the internet department and makes $25 per unit. I might correct her in that she most likely works in a dealership that employs a BDC or "Business Development Center" that hires (mainly) young women that don't know anything about the cars that the dealership sells. Their entire job consists of answering phones and getting customers in the door no matter what. They never leave their little boiler room. Then they make their $25 when the customer arrives and buys a car from a salesperson on the floor. It's not a internet department "proper". I work as a Internet Sales Manager in in a real internet department. We ARE real salespeople that know our vehicles, get you your vehicle, handle negotiations, do your paperwork, run your car to make-ready, deliver it and basically assist you in every way possible even after the sale. With the exception of specialty vehicles, we typically quote invoice for new vehicles and it's called a "mini." We make $200 per "mini." We make more on pre-owned vehicles. Let's not confuse the two departments or the mis-information given by the consumer in a previous post.
Carchick
Lake Dallas,#3UPDATE EX-employee responds
Sat, March 28, 2009
"Internet Saleswoman of the Year" says she works in the internet department and makes $25 per unit. I might correct her in that she most likely works in a dealership that employs a BDC or "Business Development Center" that hires (mainly) young women that don't know anything about the cars that the dealership sells. Their entire job consists of answering phones and getting customers in the door no matter what. They never leave their little boiler room. Then they make their $25 when the customer arrives and buys a car from a salesperson on the floor. It's not a internet department "proper". I work as a Internet Sales Manager in in a real internet department. We ARE real salespeople that know our vehicles, get you your vehicle, handle negotiations, do your paperwork, run your car to make-ready, deliver it and basically assist you in every way possible even after the sale. With the exception of specialty vehicles, we typically quote invoice for new vehicles and it's called a "mini." We make $200 per "mini." We make more on pre-owned vehicles. Let's not confuse the two departments or the mis-information given by consumer in a previous post.
Carchick
Lake Dallas,#4UPDATE EX-employee responds
Sat, March 28, 2009
"Internet Saleswoman of the Year" says she works in the internet department and makes $25 per unit. I might correct her in that she most likely works in a dealership that employs a BDC or "Business Development Center" that hires (mainly) young women that don't know anything about the cars that the dealership sells. Their entire job consists of answering phones and getting customers in the door no matter what. They never leave their little boiler room. Then they make their $25 when the customer arrives and buys a car from a salesperson on the floor. It's not a internet department "proper". I worked as a Internet Sales Manager in in a real internet department. We ARE real salespeople, that know our vehicles, get you your vehicle, handle negotiations, do your paperwork, run your car to make-ready, deliver it and basically assist you in every way possible even after the sale. With the exception of specialty vehicles, we typically quote invoice for new vehicles and it's called a "mini." We make $200 per "mini." We make more on pre-owned vehicles. Let's not confuse the two departments or the mis-information given by consumer in a previous post.
Carchick
Lake Dallas,#5UPDATE EX-employee responds
Sat, March 28, 2009
"Internet Saleswoman of the Year" says she works in the internet department and makes $25 per unit. I might correct her in that she most likely works in a dealership that employs a BDC or "Business Development Center" that hires (mainly) young women that don't know anything about the cars that the dealership sells. Their entire job consists of answering phones and getting customers in the door no matter what. They never leave their little boiler room. Then they make their $25 when the customer arrives and buys a car from a salesperson on the floor. It's not a internet department "proper". I worked as a Internet Sales Manager in in a real internet department. We ARE real salespeople, that know our vehicles, get you your vehicle, handle negotiations, do your paperwork, run your car to make-ready, deliver it and basically assist you in every way possible even after the sale. With the exception of specialty vehicles, we typically quote invoice for new vehicles and it's called a "mini." We make $200 per "mini." We make more on pre-owned vehicles. Let's not confuse the two departments or the mis-information given by consumer in a previous post.
Carchick
Lake Dallas,#6UPDATE EX-employee responds
Sat, March 28, 2009
"Internet Saleswoman of the Year" says she works in the internet department and makes $25 per unit. I might correct her in that she most likely works in a dealership that employs a BDC or "Business Development Center" that hires (mainly) young women that don't know anything about the cars that the dealership sells. Their entire job consists of answering phones and getting customers in the door no matter what. They never leave their little boiler room. Then they make their $25 when the customer arrives and buys a car from a salesperson on the floor. It's not a internet department "proper". I worked as a Internet Sales Manager in in a real internet department. We ARE real salespeople, that know our vehicles, get you your vehicle, handle negotiations, do your paperwork, run your car to make-ready, deliver it and basically assist you in every way possible even after the sale. With the exception of specialty vehicles, we typically quote invoice for new vehicles and it's called a "mini." We make $200 per "mini." We make more on pre-owned vehicles. Let's not confuse the two departments or the mis-information given by consumer in a previous post.
Carchick
Lake Dallas,#7UPDATE EX-employee responds
Sat, March 28, 2009
"Internet Saleswoman of the Year" says she works in the internet department and makes $25 per unit. I might correct her in that she most likely works in a dealership that employs a BDC or "Business Development Center" that hires (mainly) young women that don't know anything about the cars that the dealership sells. Their entire job consists of answering phones and getting customers in the door no matter what. They never leave their little boiler room. Then they make their $25 when the customer arrives and buys a car from a salesperson on the floor. It's not a internet department "proper". I worked as a Internet Sales Manager in in a real internet department. We ARE real salespeople, that know our vehicles, get you your vehicle, handle negotiations, do your paperwork, run your car to make-ready, deliver it and basically assist you in every way possible even after the sale. With the exception of specialty vehicles, we typically quote invoice for new vehicles and it's called a "mini." We make $200 per "mini." We make more on pre-owned vehicles. Let's not confuse the two departments or the mis-information given by consumer in a previous post.
Carchick
Lake Dallas,#8UPDATE EX-employee responds
Sat, March 28, 2009
"Internet Saleswoman of the Year" says she works in the internet department and makes $25 per unit. I might correct her in that she most likely works in a dealership that employs a BDC or "Business Development Center" that hires (mainly) young women that don't know anything about the cars that the dealership sells. Their entire job consists of answering phones and getting customers in the door no matter what. They never leave their little boiler room. Then they make their $25 when the customer arrives and buys a car from a salesperson on the floor. It's not a internet department "proper". I work as a Internet Sales Manager in in a real internet department. We ARE real salespeople that know our vehicles, get you your vehicle, handle negotiations, do your paperwork, run your car to make-ready, deliver it and basically assist you in every way possible even after the sale. With the exception of specialty vehicles, we typically quote invoice for new vehicles and it's called a "mini." We make $200 per "mini." We make more on pre-owned vehicles. Let's not confuse the two departments or the mis-information given by the consumer in a previous post.
Mathew Perry
Henderson,#9Consumer Suggestion
Tue, March 17, 2009
I agree with Hear Me Out. where is the rip off? Where did you incur a loss? You say you want a lawyer to contact you for this easy win. What do you expect to win? For what loss? Your frustration is what.. that you spent time trying to negotiate a deal and did not get the price you wanted? That's just the way the business works. You said that you came in asking 3 questions (which actually is four): 1. There bottom line sales price 2. The value of your appraisal 3. The pay off of your vehicle 4. Is the sales tax applied to the asking price of the truck or the difference with trade if negative equity was involved According to your own statement, that information was provided only because you stated that you tried to re-negotiate the price because of a 3 foot stain. That is my area of frustration. When I purchase a vehicle I am like you I ask for a fair out the door lowest price. if I like it, I purchase, if not, I don't. This is of course AFTER I have test drove the vehicle and seen the quality and I am well aware of the condition and if that price is fair give the condition. The problem is that the dealerships are reluctant to give their bottom prices because of customers like you that come in asking for the bottom line price and then want to re-negotiate that price. They factor in the fact that there are many people like you that come in acting like they are prepared for a purchase and want a bottom price only to want to negotiate for less. So when I come in for a bottom line price, I don't actually get it. I have some questions: 1. Did you not see the stain, or did it magically appear when you wanted a better price? 2. Do you understand that this is a used vehicle which means it is not in new condition? 3. Did you value the vehicle you were trying to purchase before you got there? 4. Did you check online to see what their asking price for the vehicle was? 5. Did you value your vehicle on Kelley Blue Book or Black Book Online? 6. What research did you do on your trade and the vehicle you wanted to purchase? I'm just saying.. you cannot walk in to a dealership and demand demand demand and expect everything come down for you and you leave with a killer deal with a vehicle that is fully covered? Come on, everyone knows that you buy a used car and it doesn't come with a lifetime warranty. NEW CARS DON'T EVEN HAVE THAT !!! I'm not coming down on you at all and I am not condoning the verbal things that you stated that dealership sales people said. If they did say that, then that's horrible and I apologize. I'm just saying there are inconsistencies in your statements and I just think that perhaps the dealership was not 100% at fault for their frustration and you were perhaps not 100% the poor angel victim that you are trying to portray. Now when people like me want to purchase a vehicle, I cannot get a fair out the door price the first time because they are factoring in customers such as yourself. Just for a point of reference, the year of a vehicle is always the 8th to last number on the VIN, I think that's basic knowledge.
Mathew Perry
Henderson,#10Consumer Suggestion
Tue, March 17, 2009
I agree with Hear Me Out. where is the rip off? Where did you incur a loss? You say you want a lawyer to contact you for this easy win. What do you expect to win? For what loss? Your frustration is what.. that you spent time trying to negotiate a deal and did not get the price you wanted? That's just the way the business works. You said that you came in asking 3 questions (which actually is four): 1. There bottom line sales price 2. The value of your appraisal 3. The pay off of your vehicle 4. Is the sales tax applied to the asking price of the truck or the difference with trade if negative equity was involved According to your own statement, that information was provided only because you stated that you tried to re-negotiate the price because of a 3 foot stain. That is my area of frustration. When I purchase a vehicle I am like you I ask for a fair out the door lowest price. if I like it, I purchase, if not, I don't. This is of course AFTER I have test drove the vehicle and seen the quality and I am well aware of the condition and if that price is fair give the condition. The problem is that the dealerships are reluctant to give their bottom prices because of customers like you that come in asking for the bottom line price and then want to re-negotiate that price. They factor in the fact that there are many people like you that come in acting like they are prepared for a purchase and want a bottom price only to want to negotiate for less. So when I come in for a bottom line price, I don't actually get it. I have some questions: 1. Did you not see the stain, or did it magically appear when you wanted a better price? 2. Do you understand that this is a used vehicle which means it is not in new condition? 3. Did you value the vehicle you were trying to purchase before you got there? 4. Did you check online to see what their asking price for the vehicle was? 5. Did you value your vehicle on Kelley Blue Book or Black Book Online? 6. What research did you do on your trade and the vehicle you wanted to purchase? I'm just saying.. you cannot walk in to a dealership and demand demand demand and expect everything come down for you and you leave with a killer deal with a vehicle that is fully covered? Come on, everyone knows that you buy a used car and it doesn't come with a lifetime warranty. NEW CARS DON'T EVEN HAVE THAT !!! I'm not coming down on you at all and I am not condoning the verbal things that you stated that dealership sales people said. If they did say that, then that's horrible and I apologize. I'm just saying there are inconsistencies in your statements and I just think that perhaps the dealership was not 100% at fault for their frustration and you were perhaps not 100% the poor angel victim that you are trying to portray. Now when people like me want to purchase a vehicle, I cannot get a fair out the door price the first time because they are factoring in customers such as yourself. Just for a point of reference, the year of a vehicle is always the 8th to last number on the VIN, I think that's basic knowledge.
Mathew Perry
Henderson,#11Consumer Suggestion
Tue, March 17, 2009
I agree with Hear Me Out. where is the rip off? Where did you incur a loss? You say you want a lawyer to contact you for this easy win. What do you expect to win? For what loss? Your frustration is what.. that you spent time trying to negotiate a deal and did not get the price you wanted? That's just the way the business works. You said that you came in asking 3 questions (which actually is four): 1. There bottom line sales price 2. The value of your appraisal 3. The pay off of your vehicle 4. Is the sales tax applied to the asking price of the truck or the difference with trade if negative equity was involved According to your own statement, that information was provided only because you stated that you tried to re-negotiate the price because of a 3 foot stain. That is my area of frustration. When I purchase a vehicle I am like you I ask for a fair out the door lowest price. if I like it, I purchase, if not, I don't. This is of course AFTER I have test drove the vehicle and seen the quality and I am well aware of the condition and if that price is fair give the condition. The problem is that the dealerships are reluctant to give their bottom prices because of customers like you that come in asking for the bottom line price and then want to re-negotiate that price. They factor in the fact that there are many people like you that come in acting like they are prepared for a purchase and want a bottom price only to want to negotiate for less. So when I come in for a bottom line price, I don't actually get it. I have some questions: 1. Did you not see the stain, or did it magically appear when you wanted a better price? 2. Do you understand that this is a used vehicle which means it is not in new condition? 3. Did you value the vehicle you were trying to purchase before you got there? 4. Did you check online to see what their asking price for the vehicle was? 5. Did you value your vehicle on Kelley Blue Book or Black Book Online? 6. What research did you do on your trade and the vehicle you wanted to purchase? I'm just saying.. you cannot walk in to a dealership and demand demand demand and expect everything come down for you and you leave with a killer deal with a vehicle that is fully covered? Come on, everyone knows that you buy a used car and it doesn't come with a lifetime warranty. NEW CARS DON'T EVEN HAVE THAT !!! I'm not coming down on you at all and I am not condoning the verbal things that you stated that dealership sales people said. If they did say that, then that's horrible and I apologize. I'm just saying there are inconsistencies in your statements and I just think that perhaps the dealership was not 100% at fault for their frustration and you were perhaps not 100% the poor angel victim that you are trying to portray. Now when people like me want to purchase a vehicle, I cannot get a fair out the door price the first time because they are factoring in customers such as yourself. Just for a point of reference, the year of a vehicle is always the 8th to last number on the VIN, I think that's basic knowledge.
Mathew Perry
Henderson,#12Consumer Suggestion
Tue, March 17, 2009
I agree with Hear Me Out. where is the rip off? Where did you incur a loss? You say you want a lawyer to contact you for this easy win. What do you expect to win? For what loss? Your frustration is what.. that you spent time trying to negotiate a deal and did not get the price you wanted? That's just the way the business works. You said that you came in asking 3 questions (which actually is four): 1. There bottom line sales price 2. The value of your appraisal 3. The pay off of your vehicle 4. Is the sales tax applied to the asking price of the truck or the difference with trade if negative equity was involved According to your own statement, that information was provided only because you stated that you tried to re-negotiate the price because of a 3 foot stain. That is my area of frustration. When I purchase a vehicle I am like you I ask for a fair out the door lowest price. if I like it, I purchase, if not, I don't. This is of course AFTER I have test drove the vehicle and seen the quality and I am well aware of the condition and if that price is fair give the condition. The problem is that the dealerships are reluctant to give their bottom prices because of customers like you that come in asking for the bottom line price and then want to re-negotiate that price. They factor in the fact that there are many people like you that come in acting like they are prepared for a purchase and want a bottom price only to want to negotiate for less. So when I come in for a bottom line price, I don't actually get it. I have some questions: 1. Did you not see the stain, or did it magically appear when you wanted a better price? 2. Do you understand that this is a used vehicle which means it is not in new condition? 3. Did you value the vehicle you were trying to purchase before you got there? 4. Did you check online to see what their asking price for the vehicle was? 5. Did you value your vehicle on Kelley Blue Book or Black Book Online? 6. What research did you do on your trade and the vehicle you wanted to purchase? I'm just saying.. you cannot walk in to a dealership and demand demand demand and expect everything come down for you and you leave with a killer deal with a vehicle that is fully covered? Come on, everyone knows that you buy a used car and it doesn't come with a lifetime warranty. NEW CARS DON'T EVEN HAVE THAT !!! I'm not coming down on you at all and I am not condoning the verbal things that you stated that dealership sales people said. If they did say that, then that's horrible and I apologize. I'm just saying there are inconsistencies in your statements and I just think that perhaps the dealership was not 100% at fault for their frustration and you were perhaps not 100% the poor angel victim that you are trying to portray. Now when people like me want to purchase a vehicle, I cannot get a fair out the door price the first time because they are factoring in customers such as yourself. Just for a point of reference, the year of a vehicle is always the 8th to last number on the VIN, I think that's basic knowledge.
Internet Sales Woman Of The Year
Lavon,#13UPDATE EX-employee responds
Tue, October 28, 2008
I've worked for the dealerships for about 3 years now in the Internet Sales Department..We are the ones you speak to when you call off the website or billboards etc.. We are paid to give to the information about the car, the internet price, and answer all the other questions you may have before you come in. It is true..the INTERNET department is only paid $25 per sold unit (IF we helped the customer in anyway by either answering questions or giving directions etc..) We dont get paid to rip people off and the GM's I've worked for always made sure the customers were happy before they left.
John
McKinney,#14Consumer Comment
Wed, October 08, 2008
What did you really expect? The amazing thing is, their tactics do actually work to some extent.....usually to the lower credit rating type customers. As for the guy above with the "I check newspapers" and "Internet guy gets paid $50 / car", you are obviously not the person to be giving advise on any car purchase. Newspaper ad prices, especially in large cities, are not indicitive of anything even closely resembling a price for a car anywhere. They are strictly for bait and switch purposes. Also, I assure you, the internet guy's making a bit more than $50 on you when you are buyign a car. Get over it.
Stacey
Dallas,#15Consumer Comment
Wed, September 10, 2008
That Rodeo Ford and Central Kia are connected and there is currently a lawsuit against both dealerships for fraud Once again I do have first hand knowledge of this lawsuit
Cory
San Antonio,#16Consumer Suggestion
Tue, September 09, 2008
Bought the wife a vehicle a month ago. The first dealer, legend mazda wanted $33,280 plus interest, for the new vehicle with her trade-in. The second dealer wanted $23,000 plus interest. The third dealer wanted $20,700 plus interest. The forth dealer, the internet guy, took the deal at $20,000 even, plus interest at 7.75%. I'm getting ready to refinance next week, at 4.5% which will save me another $2,500. You need to make sure and do your "homework" BEFORE you go to any car dealer. Go to kelly bluebook or edmund's on the internet and find out what your trade-in vehicles are "kind of" worth BEFORE going to a dealers. You can also find out what the vehicle you are interested in is REALLY selling for. I usually START with the newspaper price. The best prices are usually found by going through the internet person. One truck I bought, I e-mailed dealers from Austin to Laredo, a 250 mile width of dealers. The one who gave me the best price got the deal. The internet guy's get from $50 to $100 per vehicle, so he could care less what he sales it for. IF you walk in the front door, the general manager, the sales manager, the sales person and whoever else, all get a cut of the price of the vehicle.
Karl
Clovis,#17Consumer Suggestion
Mon, September 08, 2008
The salesman lied to you. The Finance Guy wrote you a contract you disagreed with. You spent time attempting to negotiate the contract. You finally gave up and left. So what? Thousands of people do this every day. Where is the ripoff? A dealer can attempt to sell you anything at any price he chooses. That is Capitalism. The neighborhood candy store can do the same. If I attempted to sell you a Hershey Bar for $20.00 and you wanted a Hershey Bar you would go to the place down the street that sold it for .79. I can see nothing wrong with Rodeo Ford. It might have a problem with sales staff but it gave you a deal that you refused. More power to you. What would a lawyer do and what would you gain? You suffered no loss. You walked. Good for you.