ProVia
Sugarcreek,#2UPDATE Employee
Wed, February 19, 2014
As a manufacturer, ProVia does not sell its doors directly to consumers but, rather, through independent contractors, dealers and distributors. Because every door ordered from ProVia is custom built to the customer’s specifications, it is important that consumers check over their order before it is placed to be sure that they receive the product with the specs they believe they ordered.
ProVia strives to resolve consumer issues quickly and fairly. In most cases, the contractors, dealers or distributors who work directly with the homeowner are able to manage these issues themselves by working with ProVia’s customer service team. Consumers are invited to view ProVia’s consumer complaints policy at http://www.proviaproducts.com/provia-product-complaints to find out the best way to pursue any product claims.