- Report: #815762
Complaint Review: Rollin Supply - Rockville Maryland
Reported By:
Glenn -
silver spring, Maryland, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Rollin Supply
668 Lofstrand Lane Rockville, 20850 Maryland, United States of America
Phone:
(301) 424-1879
Web:
http://rollinsupply.com/contact.php
Categories:
Business Rating:
(0)
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Rollin Supply Sold Me Energy Efficient ProVia Storm Doors Which have no insulation or Energy Efficient Qualities Rockville, Maryland
I wanted to replace my entry and storm doors with more efficient doors. After doing my research, I chose Provia storm doors and Masonite for the entry doors. The Masonite doors were installed and are great. When the ProVia doors came from Rollins Supply, one had slight damage which was noted. They said to install it and there rep would access it afterwords which made no sense. Also, I was told I ordered the doors an inch or so to tall, so I called Rollins to see if they can be cut. They said no. I also contacted ProVia to see if they could cut them down if needed. They also said no. Because of this situation, I called a few local door companies to see if they could cut the doors. They said they would have to see them and see how they were put together. I asked ProVia more to find out how they are made and put together. I asked about the insulation in the door to see if that was an issue, but they informed me there is no insulation in the door. One reason I originally went with ProVia storm doors, is they said they were energy efficient, added comfort to your home and had an option of Low-E glass. When inquiring more about the Low-E glass, I learned that there Low-E was not a double pane insulated glass like a window, but only a single pane. All this did was filter out ultra violet rays and had no insulation benefit, so I did not order the Low-E option. (Saving about $100.00 per door) When the contractor was installing the entry doors, he told me the storm doors were in fact OK and would work the way they were because even though I ordered a certain size, Rollins had them made shorter than I asked for. With the cost of energy now days, people look for Energy Efficient products. After going through this and investigating ProVia Storm doors, I found them less efficient then my old storm doors which did have insulation and Low-E double pane glass. After speaking with ProVia, they said there storm doors are not Energy Star rated but are energy efficient because they act as a barrier, and keeps the rain and wind out. If this is what ProVia considers Energy Efficiency, you may as well buy the cheapest storm door you can find at Home Depot rather than paying for a High price ProVia storm door that has the same technology as storm doors made fifty years ago. Even though Rollins made the doors shorter then I asked for, they wont let me return them, nor have they replaced the damaged door. As for the misleading statements about the ProVia doors being Energy Efficient, they also wont do anything and Rollins & ProVia are just passing the buck back and forth. These doors have never been taken out of the box and I see no reason to install them on my house.
Based on what I have received in customer service from ProVia and Rollins Supply, (which is nothing) and all the misleading statements on ProVias web site about there storm doors being energy efficient, I would not purchase any product from either company.
Based on what I have received in customer service from ProVia and Rollins Supply, (which is nothing) and all the misleading statements on ProVias web site about there storm doors being energy efficient, I would not purchase any product from either company.
1 Updates & Rebuttals
ProVia
Sugarcreek,Ohio,
Custom orders difficult to return
#2UPDATE Employee
Wed, February 19, 2014
As a manufacturer, ProVia does not sell its doors directly to consumers but, rather, through independent contractors, dealers and distributors. Because every door ordered from ProVia is custom built to the customer’s specifications, it is important that consumers check over their order before it is placed to be sure that they receive the product with the specs they believe they ordered.
ProVia strives to resolve consumer issues quickly and fairly. In most cases, the contractors, dealers or distributors who work directly with the homeowner are able to manage these issues themselves by working with ProVia’s customer service team. Consumers are invited to view ProVia’s consumer complaints policy at http://www.proviaproducts.com/provia-product-complaints to find out the best way to pursue any product claims.
