- Report: #168138
Complaint Review: Roommateclick.com - New York New York
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Roommateclick.com
598 Broadway, 9th Floor New York, 10012 New York, U.S.A.
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Roommateclick.com ripoff - dishonest billing practices and meager results New York New York *EDitor's Suggestions on how to get your money back into your bank account!
I have read another entry on roommateclick.com that stated the writer got no results. One of the reasons for this may be that to respond to roommateclick.com email you have to pay. There may be many ads out there that are using the free service, as I was, and who are not willing to pay to respond.
I received an email from a potential match, and decided to respond, so I paid the $5.95 one-day fee to let this gentleman know I could not room with him; just a courtesy. I was shocked to discover the next day I was being charged $39.95 for a one month membership I had not requested and would continue to have money taken out of my card unless I asked roommateclick.com to stop.
When I asked about this policy I received an email stating that I had been notified in the "Terms of Service" boilerplate located on the web pages that this is something rommmateclick.com does unless I specifically cancel the $5.95 full membership within 24 hours. This is known as a disincentive. It is sleazy at best.
It should be noted that much of what roommateclick.com does for a price craigslist.org does for free, and in some cases better. roommateclick.com makes you pay for a map that shows you the general area you will be renting in (i.e. zip code). craigslist.org shows the exact location you will be renting from in your choice of Google or Yahoo! maps, for free.
roommateclick.com claims to filter matches, but I asked for roommates between the ages of 25-55 and got every age imaginable from 18 on up. craigslist.org will filter for price and location for free and while they don't filter your search for age, apparently neither does roommateclick.com. Finally, with carigslist.org, email to your potential roommate is free.
I have learned my lesson and will be using craigslist.org from now on. Hopefully I can save someone else the same aggravation I went through.
Robert
Santa fe, New Mexico
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
*
I received an email from a potential match, and decided to respond, so I paid the $5.95 one-day fee to let this gentleman know I could not room with him; just a courtesy. I was shocked to discover the next day I was being charged $39.95 for a one month membership I had not requested and would continue to have money taken out of my card unless I asked roommateclick.com to stop.
When I asked about this policy I received an email stating that I had been notified in the "Terms of Service" boilerplate located on the web pages that this is something rommmateclick.com does unless I specifically cancel the $5.95 full membership within 24 hours. This is known as a disincentive. It is sleazy at best.
It should be noted that much of what roommateclick.com does for a price craigslist.org does for free, and in some cases better. roommateclick.com makes you pay for a map that shows you the general area you will be renting in (i.e. zip code). craigslist.org shows the exact location you will be renting from in your choice of Google or Yahoo! maps, for free.
roommateclick.com claims to filter matches, but I asked for roommates between the ages of 25-55 and got every age imaginable from 18 on up. craigslist.org will filter for price and location for free and while they don't filter your search for age, apparently neither does roommateclick.com. Finally, with carigslist.org, email to your potential roommate is free.
I have learned my lesson and will be using craigslist.org from now on. Hopefully I can save someone else the same aggravation I went through.
Robert
Santa fe, New Mexico
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
*
