K
Greensboro,#2UPDATE Employee
Sat, November 13, 2004
First, I am sorry about your inconvenience regarding your delivery. The first thing that I would do is to verify your delivery directions with your sales person. If they were input into the order correctly, the least the manager should do is refund your delivery charges. In an effort to eliminate drivers saying that they were there and you were not, we (the salespeople) are advised not to include descriptors (red house, blue roof, white truck in driveway) in the directions so that drivers cannot fudge. Regarding the "next day delivery", at present it is on mattresses and more clearly should be stated "next delivery day". If we service your zip code 7 days a week, and the order is placed before 2:00pm, then we can deliver next day. If we only service your zip code 2-3 days a week, then we can do it on the next delivery day. That said, we have just started delivering 7 days a week in major markets. This is up from 5 days a week that has been the norm since we opened 13 year ago. There are plans in the works for next day delivery on furniture after the first of the year, given that the furniture is in stock and the order is placed before 2:00 pm. (we try to stay about 85% in stock). The only catch for you is that this does not apply to Kid's Furniture because the kid's gear is centrally warehoused and not necessarily available in all warehouses at all times. In closing, please contact your salesperson and verify the directions, if they are correct then the driver may have been confused, if the salesperson entered them wrong and they are incorrect then they were sent to the wrong house. If either of these scenarios are true, then you shouldn't have to pay for delivery. However, if you gave the salesperson incorrect information, then you should bear some responsibility.