Complaint Review: Roomster - Internet

this is a copy paste of my "help desk" communication. its obvious these people care only for themselves. u should NOT use this site. begin from the bottom:

csrep004

Jul 15, 2008 at 01:28 PM

RE: Help & Support:

As a courtesy to you, we have refunded the last transaction of $29.95, even though you canceled your premium membership after the scheduled renewal took place. Thank you.

Andro21

Jul 15, 2008 at 01:27 PM

Help & Support:

ill be filling with the BBB and posting my opinion (of which ive already found many others) of ur site and its "service" on as many sites as possible, including amazon and the like... or u can refund my money.

Andro21

Jul 15, 2008 at 01:04 PM

Help & Support:

its obvious to me ur service is useless. u have every right to take that stuff out if u want. the popular toms space thing should be ok, cause its a riddle and not everyone knows what that means. u cant take a riddle out. but if u wanna cancel my account, give me my money back now and then cancel my account. i dont care.

csrep004

Jul 15, 2008 at 01:00 PM

RE: Help & Support:

the last time you used us you canceled before the renewal. you also violated our terms of use AT "

Andro21

Jul 15, 2008 at 12:57 PM

Help & Support:

see, the fact that i canceled it within a very short period of time after the 3 days were up should show u people i had no need for it after that. besides the fact that i was at work during that 5 hrs period, i dont want to pay for a whole month of service i wont be using and u people should care a bit more about reputation cause now u seem like money-hungry bastards who refuse to work with their clients. i can post this whole conversation across the internet and when ur name gets googled, this opinion will pop up. along with ur website. wouldnt u want it to be a good opinion instead of a bad one? isnt that obvious marketing? help desk... yeah right.

csrep004

Jul 15, 2008 at 12:41 PM

RE: Help & Support:

The information below is available for your records and may also be available to your financial institution upon request.

On two separate occasions you had agreed to the Terms of Use: on 6/8/2008 6:14:44 PM EST on the Registration Page (see screenshot #1) and on 7/7/2008 6:17:57 PM EST on the Payment Page (see screenshot #2) where you were informed that your roomster.net subscription would continue and be automatically renewed until canceled by you. It also shows the renewal rates for the packages available to you on 7/7/2008 6:17:57 PM EST.

All Sales are final and all Roomster.net accounts can only be closed by the account holder through the procedure described above. We do not accept cancellations by e-mail.

Andro21

Jul 15, 2008 at 12:35 PM

Help & Support:

im disputing the charge. i wont let it go through. its bulls***.

Andro21

Jul 11, 2008 at 05:13 PM

Help & Support:

yeah, i noticed that ur time is in EST. thats what i got confused about. but that 29.95 is NOT going to be put through, correct? i just need a straight answer like "no, that 29.95 is not going to be charged to ur credit card and u wont see any charges from our site." itll put me at ease and id appreciate it.

csrep004

Jul 11, 2008 at 05:06 PM

RE: Help & Support:

No credit is due. Our records show that you canceled your premium membership AFTER the scheduled renewal.

You can view your billing history by clicking here.

We state on your billing history page when your subscription is being renewed, so that you can end your subscription before a new billing cycle begins. You were required to check off on the terms of use TWICE in order to create an account with us. The subscription policy is stated on all these pages:

1.terms of use

2.credit card page

3.my account page

4.help page

Andro21

Jul 11, 2008 at 05:05 PM

Billing:

am i going to be charged the 29.95 for these next 30 days? thats the question left. i dont wanna see any incurred charges relating to this stie on my card.

csrep004

Jul 11, 2008 at 04:59 PM

RE: Help & Support:

you can view your login and activity on your billing history page.

You can view your billing history by clicking here.

Andro21

Jul 11, 2008 at 04:48 PM

Billing:

id still like to know why it didnt cancel last night when i canceled it. i had to recancel it just 5 or 10 mins ago. why didnt it work before? it still hasnt, either. i can still go into my message box and my homepage says full access.

csrep004

Jul 11, 2008 at 04:46 PM

RE: Help & Support:

You have successfully canceled your premium membership. All future billing has ended. You can view your billing history by clicking here. Thank you.

Andro21

Jul 11, 2008 at 04:43 PM

Billing:

i canceled my premium membership last night at 11:30pm, but it still says i have full access and now i see a temp authorization from u guys on my credit card. why? i canceled it before the 3 days were up. i want that transaction to be stopped.

csrep004

Jul 07, 2008 at 06:17 PM

RE: Help & Support:

We are working on a new version and we do take our customers feedback very seriously, Our next release has a much improved interface for handling move/move in dates.

Andro21

Jul 07, 2008 at 05:56 PM

Help & Support:

it doesnt make sense... so im gonna be forced to make it look like i have more time than i do... which means ill be misleading everyone im trying to room with. how does that make sense? it seems like much more of a marketing tactic to give people the impression that there are more people around here than there really is than a bad coding idea.

csrep004

Jul 07, 2008 at 05:47 PM

RE: Help & Support:

Although maybe not the best system (and we are working on a new version). this is how we make sure that all profiles on Roomster are truly active. Neither one of us wants stay content on Roomster.

Andro21

Jul 07, 2008 at 05:44 PM

Help & Support:

every time i log in, im being forced to push my move-in date to be at least 2 weeks away... WHY?! my date is set and thats all there is to it. why wont it allow me to just continue on with only a week left to go?

Andro21

hollywood, California

U.S.A.