I joined Roomster in the hopes of finding a potential roommate to help me pay the mortgage on my home. There appeared to be many on the site who matched my interests in a roommate. I sent a mutlitude of email and decided to pay for the 3-day subscription in order to read and respond to any messages I may receive. Without a subscription, you cannot read any e-mail. I received two email from a woman who was not even in my "matched" list.
I took her information and attempted to contact her. Within 24 hours, her account was deactivated and recieved no responses from any others I had messaged. Today, I check my bank to see that this site has renewed my subscription without notification and has upgraded me to a monthly payment plan and is in the process of taking the money from my account. I tried to email the help desk since there is NO phone contact information...I have been notified that I received a response from them, however, when I log into my account, there is no new email.
Please help me stop this company from continuing further. I am interested in legal action. There is too much evidence of faulty accounts are being used to email new customers in the false hope that someone is interested in their advertisement; thus prompting the new customer to begin a subscription to read the "interested party."