- Report: #249875
Complaint Review: ROOMSTORE - Myrtle Beach South Carolina
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Author Confirmed
Why?
ROOMSTORE
Myrtle Beach, 29577 South Carolina, U.S.A.
Phone:
800-755-7378
Web:
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ROOMSTORE Bad Furniture, Rude, No Customer Care Myrtle Beach South Carolina
On March 24th I purchased a recliner from Roomstore. I tried many recliers and this was the one that was comfortable. I have a lot of health problems and nned something that fit me.
The other day I felt the left arm of the chair and noticed that the padding in that arm was almost non existent. It also has gone flat on the footrest. This is very uncomfortable.
I called Roomstore where I purchased the recliner and was told that I had to call the 800 customer service number. I called yesterday and talked to a lady. I explained to her the problem I was having and she said that she would schedule a tech to come out and add more padding to the arm of the chair. I explained to her that I was very unhappy with the chair and was concerned that since the padding was going bad so quickly that the chair was not good quality.
I asked to talk to a supervisor about possibly returning the chair. She told me that the supervisor was on the phone and that she would call me back before the end of the day.
This morning I called the 800 number again because no one called me yesterday. I talked to Ronald. I was told that there was no report where I called yesterday. He put me through to a supervirsor's voice mail as once again they were on the phone. I left the supervisor a message.
I then called the local store and talked to the manager. I explained the problem to him. He basically told me to call the 800 number again and schedule service but that was it. Apparently, he called the customer service after we hung up because someone from there called me and said she talked to the store manager and was going to schedule service. I explained to her my concerns that I was having problems so soon with the chair. She said she would find a supervisor to talk with me. (Guess the supervisor got off the phone).
Wanda came on the line and was extremely rude. She said I was given a piece of paper at the time that I purchased the chair stating that you are only allowed to do a return within 48 hours of purchase. I expalined that usually if you have a defective piece of furniture, you will not find it in the first 48 hours. She said yeah I know. She informed me that my only option was to allow someone to come to my home and add more stuffing to the chair. She told me that they only come to my area on Thursdays and that the first available date was May 31st.
I explained to her that I would be out of town that day having pre-op in the upper part of our state. She then said they could come out the next Thursday and I explained once again that I would be in the upper part of the state having surgery. She then told me that she would cancel my account and put in my file that I refused service.
I asked her for the number and address of corporate headquarters. She told me that they do not give out any information about corporate. She told me that I could go to their website and email them but that the email would come to her. She was rude and crude as was most everyone I talked with at Customer Service. It scares me when a company wants to keep their corporate offices secret.
Lesson learned: Roomstore carries low quality furniture and once you buy it if you have a problem, It is your problem and not theirs. I will never buy from Roomstore again.
Sharon
Murrells Inlet, South Carolina
U.S.A.
The other day I felt the left arm of the chair and noticed that the padding in that arm was almost non existent. It also has gone flat on the footrest. This is very uncomfortable.
I called Roomstore where I purchased the recliner and was told that I had to call the 800 customer service number. I called yesterday and talked to a lady. I explained to her the problem I was having and she said that she would schedule a tech to come out and add more padding to the arm of the chair. I explained to her that I was very unhappy with the chair and was concerned that since the padding was going bad so quickly that the chair was not good quality.
I asked to talk to a supervisor about possibly returning the chair. She told me that the supervisor was on the phone and that she would call me back before the end of the day.
This morning I called the 800 number again because no one called me yesterday. I talked to Ronald. I was told that there was no report where I called yesterday. He put me through to a supervirsor's voice mail as once again they were on the phone. I left the supervisor a message.
I then called the local store and talked to the manager. I explained the problem to him. He basically told me to call the 800 number again and schedule service but that was it. Apparently, he called the customer service after we hung up because someone from there called me and said she talked to the store manager and was going to schedule service. I explained to her my concerns that I was having problems so soon with the chair. She said she would find a supervisor to talk with me. (Guess the supervisor got off the phone).
Wanda came on the line and was extremely rude. She said I was given a piece of paper at the time that I purchased the chair stating that you are only allowed to do a return within 48 hours of purchase. I expalined that usually if you have a defective piece of furniture, you will not find it in the first 48 hours. She said yeah I know. She informed me that my only option was to allow someone to come to my home and add more stuffing to the chair. She told me that they only come to my area on Thursdays and that the first available date was May 31st.
I explained to her that I would be out of town that day having pre-op in the upper part of our state. She then said they could come out the next Thursday and I explained once again that I would be in the upper part of the state having surgery. She then told me that she would cancel my account and put in my file that I refused service.
I asked her for the number and address of corporate headquarters. She told me that they do not give out any information about corporate. She told me that I could go to their website and email them but that the email would come to her. She was rude and crude as was most everyone I talked with at Customer Service. It scares me when a company wants to keep their corporate offices secret.
Lesson learned: Roomstore carries low quality furniture and once you buy it if you have a problem, It is your problem and not theirs. I will never buy from Roomstore again.
Sharon
Murrells Inlet, South Carolina
U.S.A.
5 Updates & Rebuttals
Terri
Rocky Mount,North Carolina,
U.S.A.
Unable to Contact you Sharon
#2UPDATE Employee
Tue, July 31, 2007
Sharon, In your original complaint to this site, you only provided your first name and City and State. I have no way to determine who you are without this information. I am happy to contact you if you will provide this information.
Sharon
Murrells INlet,South Carolina,
U.S.A.
Roomstore Myrtle Beaqch SC Rip OFF
#3Author of original report
Tue, July 24, 2007
To the rep. from Roomstore who replied: If you are so sorry for the treatment I received, why have you not contacted me to resolve this? I still have a bad recliner with no hope of resolution. Sharon
Sharon
Murrells INlet,South Carolina,
U.S.A.
Roomstore Myrtle Beaqch SC Rip OFF
#4Author of original report
Tue, July 24, 2007
To the rep. from Roomstore who replied: If you are so sorry for the treatment I received, why have you not contacted me to resolve this? I still have a bad recliner with no hope of resolution. Sharon
Sharon
Murrells INlet,South Carolina,
U.S.A.
Roomstore Myrtle Beaqch SC Rip OFF
#5Author of original report
Tue, July 24, 2007
To the rep. from Roomstore who replied: If you are so sorry for the treatment I received, why have you not contacted me to resolve this? I still have a bad recliner with no hope of resolution. Sharon
Terri
Rocky Mount,North Carolina,
U.S.A.
Customer Service Representative
#6UPDATE Employee
Mon, July 23, 2007
Sharon, The Roomstore warrants all furniture to be free of manufacturer defects from year of the purchase date. The first thing that the customer service department does when a complaint such as yours is registered is to dispatch a technician to evaluate the furniture and determine the cause of the problem. This is considered a safeguard to the consumer because without determining what is causing the issue, the chair may be replaced with another that has the same defect. I apologize that you received such poor service.
