Steamedinva
Chester,#2Author of original report
Sat, June 21, 2008
In reference to Terri's rebuttal, I was NOT told to expect to wait 8-12 weeks, I was verbally told "up to 10 weeks, but likely closer to 5 weeks" and my invoice clearly reads "8 to 10 weeks." After my phone call to the Regional Manager was not returned (very rude) I filed a complaint with the BBB and shortly thereafter decided to just cancel the sale. That was another hassle, involving two or three long-distance phone calls to find out when my money would be credited back to my VISA account (that ended up taking close to a week).
Terri
Rocky Mount,#3UPDATE Employee
Mon, June 09, 2008
We apologize that your special order is still back ordered. We would be happy to check with the manufacturer for shipping updates. Please call our customer service department at 800-755-7378. We do inform our customers of an 8-12 week lead time on special orders. The manufacturer does not stock this item and it is custom made for the consumer using the fabric they have selected. We do regret your order is taking longer than the time specified. Please contact our customer service department for further updates on your order. Terri