Rooterplus
Cumming,#2UPDATE Employee
Tue, January 24, 2012
This Consumer fails to mention we have responded four times in writing to his issue. We are a flat rate company, We charge by the job whether it takes us 15 minutes or 15 hours the price is still the same for the job at hand. We did not intimidate nor pressure the tenant to get the garbage disposal fixed.
The tenants raised the issue and questions regarding air borne bacteria. We tell the customer the issue and cost for us to fix and wait for their approval to proceed. If the customer does not give approval (for whatever reason) There is no service charge. We say thank you and leave.
We do not charge extra for NIGHTS, WEEKENDS, HOLIDAYS, OR EMERGENCIES!
The licensed master plumber that was at his tenants home explained what he had found to be the problem,and the cost. We do not breakdown labor cost, Itemize materials cost, etc. Several attempts have been made to explain this to this customer. The reference to what his rental fee is was merely an attempt for him to equate what is business cost (overhead) are with our service costs ( overhead). Before our professional service plumber arrives at his door many cost have already been incurred just to get the plumber and our service truck there, ready and able to complete the job.
This consumer also fails to mention we offered $ 100.00 refund strictly as a customer service satisfaction gesture. Which he turned down. He told us what he thought he thought we should charge and reimburse him the difference.