- Report: #253739
Complaint Review: Rosehill Wine Cellars - Toronto Other
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Rosehill Wine Cellars
339 Olivewood Road, Toronto, Ontario M8Z2Z6 Toronto, M8Z2Z6 Other, Canada
Phone:
416-285-6604
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Rosehill Wine Cellars costly return policy Toronto Ontario Canada
Ordered a seven bottle Chambrer wine cellar and cooler from Rosehill wine cellar on line for $159.00 and $65.00 shipping (which was $30.00 more than another online site charged to ship exact same item). When I received the item it was defective. The glass was streaked milky with a poor gasket seal around the glass. The door gasket was bent and also did not form a good seal. The bottom of the unit was scratched. The cover on the digital read out was coming off.
Despite these problems ( I had paid $65.00 shipping) I tried the unit. There was no manual included but I figured out the settings from directions on the box. On the lowest settings and also on a manual setting of 54 degrees the unit would not get any colder than 59 degrees ( my house is 80 degrees). This is too warm for wine.
I called the company two days after receipt and was treated rudely and told someone would contact me for a return. No one did.
I called back after four more days and was asked if I had contacted the manufacturer. I explained I was told someone would contact me for a return. I was offered an exchange but refused related to the numerous problems with the unit that spoke to the issue of quality. Peter informed me I could return the unit at my expense since this was a "discretionary return". The item didn't work.
I explained I had already paid $65.00 for shipping a defective item and now would be paying another $35.00 to ship it back. I was told if I wanted to return it I had to pay.
So in the end I will have paid $100.00 in shipping for a $159.00 product that was defective and didn't work. The company was rude and did not follow through requiring me to call them back repeatedly to return said item.
Kathleen
tucson, Arizona
U.S.A.
Despite these problems ( I had paid $65.00 shipping) I tried the unit. There was no manual included but I figured out the settings from directions on the box. On the lowest settings and also on a manual setting of 54 degrees the unit would not get any colder than 59 degrees ( my house is 80 degrees). This is too warm for wine.
I called the company two days after receipt and was treated rudely and told someone would contact me for a return. No one did.
I called back after four more days and was asked if I had contacted the manufacturer. I explained I was told someone would contact me for a return. I was offered an exchange but refused related to the numerous problems with the unit that spoke to the issue of quality. Peter informed me I could return the unit at my expense since this was a "discretionary return". The item didn't work.
I explained I had already paid $65.00 for shipping a defective item and now would be paying another $35.00 to ship it back. I was told if I wanted to return it I had to pay.
So in the end I will have paid $100.00 in shipping for a $159.00 product that was defective and didn't work. The company was rude and did not follow through requiring me to call them back repeatedly to return said item.
Kathleen
tucson, Arizona
U.S.A.
