- Report: #1193014
Complaint Review: Rosewholesale - Nationwide
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Rosewholesale
Nationwide, USA
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Rosewholesale Globalegrow Here goesTHIS IS MY RESPONSE TO ROSEWHOLESALE, IM AM NOT GETTING ANYWHERE WITH THEM AS YOU CAN SEE, I NEED SOME COMPENSATION FOR THIS, I M TRYING TO WORK WITH THEM BUT THEY WANT MORE MONEY FOR SHIPPING FOR SOMETHING I ALREADY PAID FOR, AND THEN SOME. PLEASE ADVISE. I WILL HAVE TO REPORT TO PAYPAL IF THIS IS NOT RESOLVED. THANK YOU Netherlands Nationwide
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Support Center Knowledgebase and Support Center Support center >> Ask a question >> Missing/return Questions List Ticket: T37433505218 Order Number: H141108071304**** Message Type: After-sale Order Enquiries /Order Tracking Subject: Missing/return Message: Hello, I am missing one of the items in my order. I posted below. Also the other two items I need to return, as I went by the USA chart for one size and unfortunately too small, I wish I could exchange it but there is only one size. Really liked the coats, warm feeling, as its below 0 here where I live. So I m hoping I will receive the other coat soon, and it will fit. Please help. Thank you Karol Thomas Not received- Thickened Faux Fur Lined Waistband Beam Waist Pockets Korean Style Cotton Solid Color Coat For Women Size:M Color:BLACK YM7175507 USD33.11 1 USD33.11 State: Processing Full Name: Karol Thomas-Sivula Rosewholesale Customer Support At :12/03/2014 10:55:40 AM Hello, I just noticed there is a bad red defect on this coat. I am sending some photos. Karol Thomas attachment 1 attachment 2 Rosewholesale Customer Support At :12/03/2014 08:24:46 PMDear Karol, Thank you very much for your reply and also for kindly bringing the issue to our attention. We wish to apologize for the difficulties you have been experiencing. We kindly ask if you would consider covering the cost of the shipping again so that we are able to resend the item YM2479501 to you as soon as possible. We sincerely apologize for the additional inconvenience and ask for your kind cooperation and patience to resolve the matter together. We would like to thank you very much for your understanding and kind support, and look forward to hearing from you. Best Regards, Lacey Rosewholesale Customer Support At :12/03/2014 09:52:47 PM Hello, let me get this straight. You want me to pay for shipping again,for something I already paid shipping for,so you can send the item I was suppose to get in the first place? I don't get it, one item is stained very bad, and I didn't receive another one. I paid $45.51 for shipping, which is alot. And now you want me to pay 23.50 for something I already did.No I don't think so. I need to be reimbursed 79.65.that for the coat that's stained red and the coat I never received and partial shipping on the 2 items.one coat, 33.11 other coat 23.01 and shipping 23.50.I will be waiting to hear from you. Karol Thomas Rosewholesale Customer Support At :12/04/2014 02:47:57 AM Dear Karol, Thanks for your contacting about this! We would like to ask you wether you agree that we can pay for 5usd for shipping,the rest shipping fee you pay,then we will resend the item. Sorry again,thank you for your understanding. Wait for your reply, Best regards Lacey Rosewholesale Customer Support At :12/04/2014 04:51:11 AM I'm sorry it doesnt seem that I'm getting any where with you to resolve this case so I will open a review case with paypal. Karol Thomas Leave a reply *Full Name: *Reply: Questions List
1 Updates & Rebuttals
nancy
Bakersfield,California,
USA
Solution for The Items You Haven't Received And Size Issue
#2REBUTTAL Owner of company
Fri, October 16, 2015
Dear Karol696,
We want to say thank you for providing us with important information about your situation.
Let us start by apologizing personally for your experience. We really want to work with you to make this right.
For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.You can return them back to us if the items are unfit on you.
As for the missing item, have you ever received it?
For the issue you have mentioned.
You can get the means to contact us by browsing http://www.rosewholesale.com/m-article-id-12.html.
Could you please provide us with your order number? And then we will check and resettle the issue for you.
We value your patronage and wish to continue serving you in the best way possible.
Thank you again for bringing these matters to our attention.
Rosewholesale Customer Service
http://www.Rosewholesale.com
