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Swartswood,#2REBUTTAL Owner of company
Sat, September 03, 2011
I just realized that this report was filed in August 2002 - We did not own this business at that time - We purchased it in 2007 - however, we would still be happy to settle up with you since our name and reputation matters to us.
Please email me at [email protected]
Thanks again,
R Sandford
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Swartswood,#3REBUTTAL Owner of company
Sat, September 03, 2011
Dear Amy,
I am very sorry to hear this news - I am a bit confused because we do not take deposits on boats and our daily fee is $45 per rowboat - possibly it was an hourly fee $15. per boat. Perhaps you rented a kayak or canoe? Regardless, I would be happy to refund your money to you however, I would need more information. I will of course discuss this with our staff - we have never had a complaint in five years of business and I am not happy that we should even have one unsatisfied customer. What date were you actually at the park? Also, I am very surprised that the Ranger did not tell us that there was a complaint - they are a great group and usually keep us abreast of campers' situations. We could have settled this prior to you leaving the park.
Please email me at [email protected] and I will be happy to settle this matter.
Thank you,
R Sandford