Hello, please read before you buy!!!!I Just purchased 8.6 x 20 enclosed trailer Jan 2016 for moving to MN. I told Roy that i know nothing about trailers seeking some help and guidance. I told him/showed him my truck 2014 Ram 1500, i asked if it was enough truck to pull the trailer fully loaded he said yes no problem..... Then i asked what break controller i needed he said that the Draw tite would work great i said that i dont want to pay anyone to install i said i want plug and play he said that i could get that for it well after they opened up the package and i ordered a wire kit off etrailer the Draw tight did not work with the plug and play so i tried to return the Break controller that was not working a week after i got it Carol said she wont return Electronics i said that i never even open the package i said ROY opened it right in front of me and her trying to tell me that it would work with a plug and play adapter that she charged me 120+ for and E trailer sells for 75$....... After i hooked up the trailer fully loaded the back end of the truck was basically dragging on the ground i could not even get it out of the parking spot, Had to buy weight distribution kit just to pull the trailer. Other issue i paid 1k extra for Mag wheels that they put on i drove to my home in Pooler then 3 days later noticed that one of the wheels did not match so i called brought the trailer back they replaced with the right wheel so now drove back to Pooler, GA and parked the trailer. its 14 miles one way so 42 miles total was put on the trailer. so i happen to check the wheels 10 bolts i could move with my fingers YES 10 Bolts where loose after 42 miles . if i would have listen to them to re torque my wheels at 100 miles my brand new trailer would have been in the ditch or much worse....... I called and said i did not want the break controller due to it was not plug and play and i wanted refund CAROL refused to help what so ever..... i said i wasn't happy she said did not care. i said that i just spent $6,000.00 on trailer and parts and your not willing to take back a part you told me would work plug and play CAROL said no. You meet them and there so Nice and laid back then after you sign the paper work they flip on you 100% NO customer service!!!!!!!!!!! they could care less that you just spent money at there place of business..... just another sucker!!!!! Also The side door of my trailer is bent so it leaks water and did not notice tell i got it back home, I guess i should have looked better but usually when you buy a car/atv/motorcycle/trailer/boat and spend thousands of dollars the place selling you something is willing to make things right with you well you guessed it NOT ROY NEWSOME he gave me a number to the factory and said nothing he can do about it. I said it says on your signs and web site that you warranty your trailers then he just said he sells 900 trailers a year hes not worried about it. SO BUYERS BEWARE IF YOUR BUYING FROM THEM ITS AS IS NO HELP JUST A THANKS FOR BUYING AND DON'T COME BACK IF YOU HAVE ANY ISSUES BECAUSE ROY IS NOT WILLING TO DO ANYTHING. He sells so many trailers hes not worried about screwing you. So its my goal to at least warn the little guy that doesn't have a bunch of money to waste and hopefully help you out! And just maybe Roy will only sell 899 trailers this year ;-) update 1-22-16 just left Roys to give him one more chance to make it right. And i quote he told me to stick the break controler up my rectum and leave, i do have this on voice recording. I replied he is a poor business man. Very poor business man. ..
Bubba Lee
REd Deer,#2General Comment
Fri, January 22, 2016
I work for a RV Dealer far from MN and drive a Ram 3500. Have never heard of this dealer.
Dodge is proud of having the best ride in the light truck world.
The trade off is the truck Squats hard when loaded.
2014 Dodge trucks are not all plug and play, in fact most are a right pain the Butt. ANyone that sold you any Brake Control and said plug and play flat out lied. Normal 2 hr install with a large amount of time running 1 wire. The 2015-2016 and forward are mostly plug and play with the correct $25.00 harness.
So two strikes, did not warn you that you would need a $500 or even $600 Equalizing hitch, and said the brake control is plug and play. Scum and poor training shows eventually.
The water leak may be a warranty item, contact the trailer manufacturer directly. Don't bring up the lies by the dealer, just ask to get your trailer fixed. Remember the person you get on the phone can not say yes, he has to get permision and that will take a while.
Finally: Change Dealers, start by going into their service department and ask for advice on something, The brake control would be a good start, and see how they treat you.
I bet you will be much happier, even if the new dealer is run by Baboons.