- Report: #187403
Complaint Review: Royal Caribbean Cruise Line - Miami Florida
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Royal Caribbean Cruise Line
http://www.royalcaribbean.com/home.do Miami, 33102 Florida, U.S.A.
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Royal Caribbean Cruise Line Giving me run around on my credit refund Miami Florida
I have been getting the run around from Royal Caribbean
I booked a 50th birthday party, directly through the cruise line Groups department. I was told by booking 8 cabins I will get one fare credit. $290.00 I have two of my group members that did not pay their gratuties so I was told that amount will be deducted and I will receive $231.00. On three different occasions I have called to inquire and was told the funds should be credited to my account within 3 days. The cruise was March 24th-27th on Monarch of the Seas, and to date I have received no refund yet. The person I was dealing with name is Pricilla she work in the Groups department of Royal Caribbean.
Wilma
Paramount, California
U.S.A.
I booked a 50th birthday party, directly through the cruise line Groups department. I was told by booking 8 cabins I will get one fare credit. $290.00 I have two of my group members that did not pay their gratuties so I was told that amount will be deducted and I will receive $231.00. On three different occasions I have called to inquire and was told the funds should be credited to my account within 3 days. The cruise was March 24th-27th on Monarch of the Seas, and to date I have received no refund yet. The person I was dealing with name is Pricilla she work in the Groups department of Royal Caribbean.
Wilma
Paramount, California
U.S.A.
1 Updates & Rebuttals
Craig
Princeton,Minnesota,
U.S.A.
Wilma, they don't care!
#2Consumer Comment
Mon, April 24, 2006
That is what they want is money Wilma. They do not care about you or your refund. I hope you get it but RCCL has gone totally down hill in the past years and I would suggest that you try another cruise line that appreciates their customers as well as those that get the people together to take the cruise in the first place.
