- Report: #42923
Complaint Review: Royal & Sunalliance Insurance Co. - Addison Texas
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Author Not Confirmed
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Royal & Sunalliance Insurance Co.
16633 Dallas Parkway, Suite 300 Addison, 75007 Texas, U.S.A.
Phone:
972-713-5232 x232
Web:
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Royal & Sunalliance Insurance Co. ripoff Dishonest people who won't pay Addison Texas
In 1998, I fell on a wet floor at work... I was nauseous, ran to the restroom slipped on the wet floor, throwing me onto the camode... I raised my right arm, to protect my face, my head hit my arm and broke my right arm...
Since then, I have been having severe headaches, having to go for cranial therpy weekly... The fall knocked my jaw out of wack... I had to go to dentist for a mouth piece to ware to try to straighten my jaw... Royal & Sunalliance would not pay for the dentist...
A few days after I fell, being dizzy just about all the time... I got up from a chair, and was so dizzy, that I fell over a trash can in the kitchen... I had to be rushed to the emergency room, and they called in a plastic surgen... Royal & Sunalliance wouldn't pay for that.
All during this time, they would take 2 weeks or more, and still do, to ok my medicine.
I also had two surgeries on my right arm, and it still bothers me quiet a bit.
Also, in 1996, I was diagnosised with Fibromyalgia because of jumping legs at night.. Well, when I slipped and fell, it caused trauma to my body, and the FMS went out of control... There wasn't and isn't, a part of me that is not in constant pain... It takes me forever to type anything.
Then in the middle of paying me Workmans Comp, they decided to lower my pay.......I got a lawyer and we met with the person from Texas Workman's Comp. The person from Royal & Sunalliance didn"t show......So, on the phone, the person from Texas Workman's Comp, and the insurance person, with my lawyer and me, they settled for amount of over $2000.00, back pay......I never received that money.....I kept calling my lawyer, and he did nothing.......
When Royal & Sunalliance sent me to a doctor for my final evaluation, the doctor gave me an overall disability rating of 35%......Royal & Sunalliance, did not like the number, so they flew another doctor in from Houston, who spent about 5-8 min.
with me, he of course, gave them a number they liked, 0%
disability.....
In October, 2002, my headaches were so bad that my husband had to take me to the emergency room two times....I couldn't stop throwing up, and my headaches wouldn't stop....My husband call my adjuster, Jessie Njoku, and told her that he was having to take me to the ER......Of course, since I am treated weekly for headaches, I gave the hospital, Royal & Sunalliance information.......I have received papers from my adjuster, that Royal & Sunalliance will not pay for this.
Also, I have been having problems with my sight.....I am loosing sight mostly in my left eye....On my own, I am seeing doctors to try to find out what is causing this.....Since my fall, I have had nothing but digression....I don't know, if you know anything about Fibromyalgia, but everytime that I get upset or stressed, my pain gets worse......
Since, I have to drive so far to my doctor, for cranial therpy, I send invoices monthly for milage payment.......The first check, they finally sent me was after 13 months. The next check was for about 10 months.....All this time, I am calling Jessie, to please send me my money......Since, I get no disability from them and can't work, I need this refunded. At this time, I have sent monthly invoices to be paid since last October, 2002.
I have called my adjuster, Jessie Njoku, (972-735-9941) many times, asking her to please send me a check......Many times, she had said that she has given it to her associate, to send in for payment......This has happened no less than 10 times.
I had to have foot surgery, last week, so I had ask Jessie to please send me my money ($400) so that I would have it to pay for my surgery......
Last thursday, Jan. 23, 2003, I spoke with the associate, and Jessie, still had not OKed the invoice to be paid.......I had to go thru Hassle Free Pharmacy Services, so I didn't have to wait so long for my medicine......Hassle Free Pharmacy will no longer take my prescriptions because of not being paid by Royal & Sunalliance.
I have gone thru HELL with this Workman's Comp. Insurance Co.......I do not understand why they are so abusing.....I guess because they can.......
Sincerely,
Chazel Lee
2039 Rose Hill Rd.
Carrollton, Tx. 75007
972-939-2773
fax:972-939-2703
e-mail: [email protected]
Royal & Sunalliance
Suite 300
16633 Dallas Parkway
Addison, Tx. 75001
www.royalsunalliance-usa.com
At this moment, I have sent in milage monthly, from Oct. 2002
Chazel
Carrollton, Texas
U.S.A.
Since then, I have been having severe headaches, having to go for cranial therpy weekly... The fall knocked my jaw out of wack... I had to go to dentist for a mouth piece to ware to try to straighten my jaw... Royal & Sunalliance would not pay for the dentist...
A few days after I fell, being dizzy just about all the time... I got up from a chair, and was so dizzy, that I fell over a trash can in the kitchen... I had to be rushed to the emergency room, and they called in a plastic surgen... Royal & Sunalliance wouldn't pay for that.
All during this time, they would take 2 weeks or more, and still do, to ok my medicine.
I also had two surgeries on my right arm, and it still bothers me quiet a bit.
Also, in 1996, I was diagnosised with Fibromyalgia because of jumping legs at night.. Well, when I slipped and fell, it caused trauma to my body, and the FMS went out of control... There wasn't and isn't, a part of me that is not in constant pain... It takes me forever to type anything.
Then in the middle of paying me Workmans Comp, they decided to lower my pay.......I got a lawyer and we met with the person from Texas Workman's Comp. The person from Royal & Sunalliance didn"t show......So, on the phone, the person from Texas Workman's Comp, and the insurance person, with my lawyer and me, they settled for amount of over $2000.00, back pay......I never received that money.....I kept calling my lawyer, and he did nothing.......
When Royal & Sunalliance sent me to a doctor for my final evaluation, the doctor gave me an overall disability rating of 35%......Royal & Sunalliance, did not like the number, so they flew another doctor in from Houston, who spent about 5-8 min.
with me, he of course, gave them a number they liked, 0%
disability.....
In October, 2002, my headaches were so bad that my husband had to take me to the emergency room two times....I couldn't stop throwing up, and my headaches wouldn't stop....My husband call my adjuster, Jessie Njoku, and told her that he was having to take me to the ER......Of course, since I am treated weekly for headaches, I gave the hospital, Royal & Sunalliance information.......I have received papers from my adjuster, that Royal & Sunalliance will not pay for this.
Also, I have been having problems with my sight.....I am loosing sight mostly in my left eye....On my own, I am seeing doctors to try to find out what is causing this.....Since my fall, I have had nothing but digression....I don't know, if you know anything about Fibromyalgia, but everytime that I get upset or stressed, my pain gets worse......
Since, I have to drive so far to my doctor, for cranial therpy, I send invoices monthly for milage payment.......The first check, they finally sent me was after 13 months. The next check was for about 10 months.....All this time, I am calling Jessie, to please send me my money......Since, I get no disability from them and can't work, I need this refunded. At this time, I have sent monthly invoices to be paid since last October, 2002.
I have called my adjuster, Jessie Njoku, (972-735-9941) many times, asking her to please send me a check......Many times, she had said that she has given it to her associate, to send in for payment......This has happened no less than 10 times.
I had to have foot surgery, last week, so I had ask Jessie to please send me my money ($400) so that I would have it to pay for my surgery......
Last thursday, Jan. 23, 2003, I spoke with the associate, and Jessie, still had not OKed the invoice to be paid.......I had to go thru Hassle Free Pharmacy Services, so I didn't have to wait so long for my medicine......Hassle Free Pharmacy will no longer take my prescriptions because of not being paid by Royal & Sunalliance.
I have gone thru HELL with this Workman's Comp. Insurance Co.......I do not understand why they are so abusing.....I guess because they can.......
Sincerely,
Chazel Lee
2039 Rose Hill Rd.
Carrollton, Tx. 75007
972-939-2773
fax:972-939-2703
e-mail: [email protected]
Royal & Sunalliance
Suite 300
16633 Dallas Parkway
Addison, Tx. 75001
www.royalsunalliance-usa.com
At this moment, I have sent in milage monthly, from Oct. 2002
Chazel
Carrollton, Texas
U.S.A.
3 Updates & Rebuttals
Robert
Fort Worth,Texas,
U.S.A.
Pay your debts as promised
#2REBUTTAL Individual responds
Mon, July 26, 2004
I'm sorry that Chazel Lee is ill and having trouble collecting on her work related injuries! They are real and legitimate as I witnessed her suffering as her beau during the initial injury! I, also, loaned her $1,417.00 to support her while she was between jobs. She promised to pay it back once employed. She HAS NOT paid it back, I sent several notes to her home asking for the money with NO reply! Once when I was faced with disasterous debt, I sent a note begging for the owed money with NO response! So....I guess that it can be said that if you don't honor your own obligations, then you can expect to be treated similarly by others! Perhaps this posting will cause Chazel to repay her debt to me as promised!
Chazel
Carrollton,Texas,
U.S.A.
Royal & Sunalliance, Addison, Tx. Have not been paid.
#3Author of original report
Thu, February 27, 2003
On Feb.5th,2003, I faxed Jessie Njoku, asking her to explain why I received a check for $222.80, instead of what I was owed, which was $360.40 I also had sent Jan., invoice to Jessie, at the end of Jan. In my fax to her, I ask her to please send the amount she shorted me, which was $137.60, and the amount of Jan., invoice, which was $138.00. I still have not heard a word from Jessie, at Royal & Sunalliance. Today, I faxed her again asking her to please send the money she owes me, plus, I faxed to her, Feb. invoice. Now she owes me a total of $358.40. Also, Jessie Njoku, has refused to pay for the emergency room, that I had to go to because of my migrains. Now the hospital is billing me for those two visits. Since my head injury, in 1998, I have been getting cranial treatments weekly, for my severe headaches. Since my fall, in 1998, when I slipped on a wet floor at work, throwing me over onto a comode. I raised my right arm to protect my face, my head hit my right arm, breaking my arm. Since then, I have had multiple problems with my head, eyes and teeth and jaw. Because of all these problems that I have had with my head, I believe that Royal & Sunalliance should pay for the emergency room. I have no other insurance. I am disabled, and cannot work.
Chazel
Carrollton,Texas,
U.S.A.
sick and tired of dealing with someone that is so incompetent
#4Author of original report
Wed, February 05, 2003
I sent invoices monthly to Jessie Njoku and Royal & Sunalliance Workmans Comp. Ins. I sent October, November, & December 2002, and January 2003. Every week I would call to see why I haven't been paid for my milage, to my doctor. Jessie would always tell me that it has been sent in for payment, or her assistant has the invoices and has sent them in for payment. This is always a lie. I have been going through this for 3 years. The first check that I received was after 13 months of sending in invoices to Jessie, calling her, and asking her, to please send in the invoices so I could be paid. On Feb. 4, 2003, I received a check for invoices Oct. Nov. and Dec. 2002. The amount should have been $360.40. The check that Jessie sent me was $222.80. The check was short $137.60. I did not get paid for Jan. 2003, invoice. I have explained to Jessie that I really need this money, because I had back surgery, and foot surgery and needed this money to help pay my bills. Jessie does not care. I know that I am just a number to her. This is the third check that I have received in three years. In the other two checks, she also shorted me, and I had to call her several times, to get that straightened out. I don't know why she doesn't send my invoices in for payment, instead of shorting me every time. I just faxed her the invoices again, asking her to put the information on my invoices, about how she came up with the $222.80, instead of $360.40, and fax them back to me.. I have Fibromyalgia, and things like this really stress me and my FMS, gets much worse. I am sick and tired of dealing with someone that is so incompetent, or maybe she does this on purpose. Thank you,
