- Report: #391957
Complaint Review: Royal Vegas Online-Part Of Fortune Lounge Casinos - Internet Nationwide
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Author Confirmed
Why?
Royal Vegas Online-Part Of Fortune Lounge Casinos
http://www.royalvegas.com/ Internet, Nationwide, U.S.A.
Phone:
866-745-2415
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Royal Vegas Online-Part Of Fortune Lounge Casinos No explanation, No response, No Payment! Internet
I opened an account with this establishment on November 1, 2008. I had deposited well over $5,000 into my playing account with them. On Saturday, November 8, 2008; I had deposited yet another $300. I was a having somewhat of a lucky day and played for hours. I changed up games where I hit the jackpot on Break da Bank for $27,200. I was estatic! After playing for a while longer, I cashed out at $40,000 and went to bed. Their policy states that all withdrawals have a 24 hour period before being processed. I got up early on Sunday morning and headed out for the day. On Monday, I logged back into my account to see the status of my withdrawal. It wasn't there and no evidence that it had ever been (except I do have a screen shot of my withdrawal, thank the Lord). I immediately contacted support and they responded with "the withdrawal was reversed and spent". They advised me to file a report of fraud at my local police department since I adamently stated that it was not me who had done this. I complied and have done everything they have asked.
I have been emailing them for over a week. I emailed the scanned copy of the report plus a notarized affidavit (which they did not request but thought it might be helpful in proving my innocence). I haven't heard a word from them. Avoiding me and not responding to my emails only makes me grow more suspicious of it all to begin with. When you have a consumer that is honest and wants result, you should give that to them. I was straight forward and honest with them through the whole process, I expect the same in return.
I want my cashout of $40,000 processed or just to have my monies refunded that I have spent at their establishment. I don't think that is an unreasonable request.
On a positive note, they are very friendly to deal with.
Will post an update if I ever get one!
xxxxxxx
North, Alabama
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
I have been emailing them for over a week. I emailed the scanned copy of the report plus a notarized affidavit (which they did not request but thought it might be helpful in proving my innocence). I haven't heard a word from them. Avoiding me and not responding to my emails only makes me grow more suspicious of it all to begin with. When you have a consumer that is honest and wants result, you should give that to them. I was straight forward and honest with them through the whole process, I expect the same in return.
I want my cashout of $40,000 processed or just to have my monies refunded that I have spent at their establishment. I don't think that is an unreasonable request.
On a positive note, they are very friendly to deal with.
Will post an update if I ever get one!
xxxxxxx
North, Alabama
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
1 Updates & Rebuttals
Shelley
MUSCLE SHOALS,Alabama,
U.S.A.
Royal Vegas update
#2Author of original report
Tue, November 25, 2008
After all of this happened and having filed a police report, I have indeed found that this casino was very truthful, honest and thorough. We still don't know who got on my account. They have done anything they can in the investigation of this case and been so totally helpful and courteous to me as well.
