Cindy
Galveston,#2Author of original report
Thu, March 27, 2008
YOU REFUNDED MY MONEY??? IN WHOM'S ACCOUNT DID YOU PLACE IT BECAUSE IT WASN'T TO ME.
Rugs Usa
Mineola,#3REBUTTAL Owner of company
Wed, March 26, 2008
Dear Editor - Our customer placed an order on March 8th 2008 for a Home Dynamix area rug for $109.99 and was given a 10% coupon which brought it to 98.99. The item was on back order and she was informed via email of the delay. She was also given the option to cancel her order for a full refund. This is standard policy at Rugs USA. Initially our customer requested to keep the order on hold but then called to cancel on the 19th of March . We informed her that it would take up to a seven business days for the credit to appear on her card depending on the bank. The fact is that we had a constant series of emails and voice conversations with our customer and that upon cancellation her money was refunded as per our policy. As to her finding this rug for less on another site we do and have always had a price match policy where we beat any competitor by 10%. She was welcome to use this on top of the 10% coupon . Thank you
Rugs Usa
Mineola,#4REBUTTAL Owner of company
Wed, March 26, 2008
Dear Editor - Our customer placed an order on March 8th 2008 for a Home Dynamix area rug for $109.99 and was given a 10% coupon which brought it to 98.99. The item was on back order and she was informed via email of the delay. She was also given the option to cancel her order for a full refund. This is standard policy at Rugs USA. Initially our customer requested to keep the order on hold but then called to cancel on the 19th of March . We informed her that it would take up to a seven business days for the credit to appear on her card depending on the bank. The fact is that we had a constant series of emails and voice conversations with our customer and that upon cancellation her money was refunded as per our policy. As to her finding this rug for less on another site we do and have always had a price match policy where we beat any competitor by 10%. She was welcome to use this on top of the 10% coupon . Thank you
Rugs Usa
Mineola,#5REBUTTAL Owner of company
Wed, March 26, 2008
Dear Editor - Our customer placed an order on March 8th 2008 for a Home Dynamix area rug for $109.99 and was given a 10% coupon which brought it to 98.99. The item was on back order and she was informed via email of the delay. She was also given the option to cancel her order for a full refund. This is standard policy at Rugs USA. Initially our customer requested to keep the order on hold but then called to cancel on the 19th of March . We informed her that it would take up to a seven business days for the credit to appear on her card depending on the bank. The fact is that we had a constant series of emails and voice conversations with our customer and that upon cancellation her money was refunded as per our policy. As to her finding this rug for less on another site we do and have always had a price match policy where we beat any competitor by 10%. She was welcome to use this on top of the 10% coupon . Thank you
Rugs Usa
Mineola,#6REBUTTAL Owner of company
Wed, March 26, 2008
Dear Editor - Our customer placed an order on March 8th 2008 for a Home Dynamix area rug for $109.99 and was given a 10% coupon which brought it to 98.99. The item was on back order and she was informed via email of the delay. She was also given the option to cancel her order for a full refund. This is standard policy at Rugs USA. Initially our customer requested to keep the order on hold but then called to cancel on the 19th of March . We informed her that it would take up to a seven business days for the credit to appear on her card depending on the bank. The fact is that we had a constant series of emails and voice conversations with our customer and that upon cancellation her money was refunded as per our policy. As to her finding this rug for less on another site we do and have always had a price match policy where we beat any competitor by 10%. She was welcome to use this on top of the 10% coupon . Thank you
Cindy
Galveston,#7Author of original report
Wed, March 26, 2008
NOW THE IDIOTS SAY..........WE GAVE YOU A REFUND....... OH WHAT JOY TO DEAL WITH SUCH TOTAL IDIOTS. DO NOT ORDER FROM THIS PLACE - NO CARPETS, AREA RUGS, RUGSUSA, RUGSUSA.COM, OR ANY OTHER KEYWORD THAT MAY LEAD YOU TO THEM...... Braided Rugs Contemporary Country & Floral Jute & Sisal Kids Rugs Novelty Rugs Oriental Rugs Outdoor Rugs Persian Rugs Rag Rugs Rug Runners Shag & Flokati Solid & Striped Southwestern