I purchased a bumper guard on July 13, 2014 through RV Fun Products.com - RVProtection.net is the merchant. I have called both companies 3 times and e-mailed them through regular e-mail as well as through their site inquiry contact box at least twice. No one will return my inquiries, it's been 3 weeks since I've started. I'm thinking the company either went out of business or are scheming. I read that Scott is a crooken business man and has verbally attacked customers before. If I hear back from them or receive a refund I will delete this posting.