President
Toronto,#2REBUTTAL Owner of company
Thu, October 23, 2008
Eric / Ben.... it seems like your lies keep getting bigger. Sell.com ? I did once have a eBay store, but we no longer sell there. We do offer services for businesses to sell directly to buyers, with a new SAFE-BUYONLINE Program that is patent pending. I agree with Eric/Ben...or whatever his name may be, that you should definately follow up with the manufacturers to verify serial numbers before buying - with any website. This guy has received a refund through paypal, and we have receipts to show it. Good luck to you Eric/ben, and we hope you find your true identity soon.
Eric
Knoxville,#3Author of original report
Wed, July 23, 2008
The bottom line is to make sure of exactly what you are buying and be able to return whatever it may be from Mr. Austin once you discover it to be fake/something that was falsely advertised. If you're buying golf clubs, check at the manufacturer's site for information about counterfeits. If you buy, register them or contact customer service with the serial number to verify their authenticity (for Callaway: [email protected]). If you're looking into Callaway clubs. Check this site for tips on how to discover counterfeits: http://www.callawaygolf.com/Global/en-US/CustomerService/NineWaystoAvoidBeingFooledbyCounterfeits.html ----- When I received the clubs in question (around 2 years ago now, I believe) and discovered them to be fake, I contacted Callaway just to be sure and did received confirmation of this. I contacted him to return the clubs for a refund, but he refused to acknowledge that they were fake and would not take a return; he then ignored any future emails of mine. If Ryan had found out that he was selling counterfeit merchandise, he should have at offered full refunds to everyone who purchased them, but certainly did not do so. Please note that Austin was selling the clubs on Sell.com, not eBay.. hence the lack of negative feedback (so he says, I do not even know his seller name). If you found this through his eBay name, check it's "member since" or creation date. You'll probably find that it was created after my original posting. I am not, nor have I ever been a seller on ebay.
Raustin
Thornhill,#4REBUTTAL Individual responds
Tue, April 22, 2008
This report was made with false accusations. The reporter was also a seller on Ebay selling similar items and to reduce competition made false reports on me. See his name, at the top it says Eric, but then its signed Ben. He obviously registered with a false name. I will admit that I had bought from a supplier who guaranteed items were authentic, however being new to selling online I figured out that they weren't after a few orders. However, if you see my old ebay account's feedback score it has 100% feedback. Any complaints were always answered in a fast manner with great customer support.