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  • Report:  #60894

Complaint Review: S & J USED AUTO PARTS - SARATOGA SPRINGS New York

Reported By:
- san diego, California,
Submitted:
Updated:

S & J USED AUTO PARTS
40 EXCELSIOR AVE SARATOGA SPRINGS, 12866 New York, U.S.A.
Phone:
800-4568144
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
I ordered via phone a side view mirror for my 1995 isuzu rodeo on 3 may 2003 with s&j used auto parts. This company claim to deliver the goods in 3 to 5 working days. They charged my credit card for $193.80 that same day.

After a week, I never received any shipment from them. I've contacted these people on several occasions to check on the status of my order. The tracking person cannot even provide any "tracking" number for me, to quote the tracking person named Bill, "they have backlogs".

I gave them another week and nothing happened. I don't get any responses from the messages that I have been leaving them. I finally got a hold of the tracking guy again and decided to just cancel my order and just refund the money back to my credit card because of their poor customer service and they inability to deliver what their business promise "guaranteed delivery in 3 - 5 working days!"

I have sent numerous emails and left messages to "Bill", "Cindy" and "Jacky" but to this day, I have no refund in my account! They are so quick to take away my money but too slow to give my money back. I'm sure this company will even charge me for the "services" they claim they provided to me as a customer and I can't wait to hear that from them! I'm getting ready to submit a statement to the FBI to file this company for internet fraud if they won't refund my money back.

Allen

san diego, California
U.S.A.


9 Updates & Rebuttals

Allen

San Diego,
California,
U.S.A.
THIS IS THE BEST THING TO DO: GET RID OF BAD BUSINESSES

#2REBUTTAL Individual responds

Wed, June 23, 2004

YES, I HAVE BETTER THINGS TO DO, LIKE GETTING RID OF BAD BUSINESSES LIKE THE ONE YOU ARE RUNNING! YOU CAN STOP BEING CLEAN, THE WHOLE WORLD ALREADY KNOWS!


Joyce

Saratoga Springs,
New York,
U.S.A.
Get on with your life -- it seems you have quite a bit of excess time on your hands!

#3UPDATE Employee

Tue, June 22, 2004

Don't you have anything better to do tham be melodramatic? You would like this to seem like you got your money back by the skin of your teeth but it just isn't true. Spend your time on something productive, you should be able to produce a lot as it seems you have quite a bit of excess time on your hands!


Allen

San Diego,
California,
U.S.A.
THIS IS OUR ONLY WAY OF GETTING BACK AT DISHONEST BUSINESSES

#4Author of original report

Mon, June 21, 2004

IT'S NOT GOOD FOR US CONSUMERS THAT THIS IS OUR ONLY WAY OF GETTING BACK AT DISHONEST BUSINESSES LIKE S&J. PEOPLE, WHAT HAPPENED TO ME WAS NO SLANDER. I HAVE ALL THE EMAILS WITH THE DATES AND EVERYTHING IF YOU WANT ME TO PROVE THAT YOU PEOPLE ARE LYING. THIS COMPANY GAVE ME THE RUN AROUND, THEY KEPT MY MONEY FOR AWHILE, THE BANK HAD TO GET THE MONEY FROM THEM WHICH TOOK MORE THAN 2 MONTHS. IT TOOK THIS COMPANY ABOUT A YEAR TO RESPOND TO MY COMPLAINT HERE. WELL, S&J, ALL I CAN SAY IS MORE POWER TO YOU. I'M SURE THAT I'M NOT YOUR ONLY VICTIM. IT'S ALL ONLINE. NOW, GET A BETTER LIFE!


Joyce

Saratoga Springs,
New York,
U.S.A.
WE Credited you not your card company!

#5UPDATE Employee

Sat, June 12, 2004

It is a good thing people don't get sued for slander for the things they say on sites like this! Do you honestly want the public to think that your card company gave you back your money out of the goodness of their hearts? We credited you, that is how you got your money back. Now kindly cease your rhetoric and let us get on with our lives, as some of us actually have one. By the way, you were credited over a week before you entered this complaint.


Allen

San Diego,
California,
U.S.A.
CREDITED??? DON'T GIVE ME THAT B.S. TELLING THE WORLD YOU CREDITED ME BACK!

#6Author of original report

Sat, June 12, 2004

FOR YOUR INFO, MY BANK GAVE ME MY MONEY BACK AFTER 2 MONTHS OF POUNDING ON THEIR DOOR! SO DON'T GIVE ME THAT B.S. TELLING THE WORLD YOU CREDITED ME BACK! I'M SURPRISE THAT YOUR BUSINESS IS STILL UP AND RUNNING THE WAY YOU TREAT PEOPLE! PEOPLE, PLS BOYCOTT THIS S & J USED AUTO PARTS! BELIEVE ME, YOU WILL REGRET YOUR TRANSACTION WITH THESE LIARS!


JOYCE

SARATOGA SPRINGS,
New York,
U.S.A.
THE CUSTOMER WAS CREDITED!

#7UPDATE Employee

Thu, June 10, 2004

The customer received his credit as soon as we were able to prove that he had not received the purchased part. Unfortunately, the part was lost in shipment and we had to have it traced. This takes the shipping company 7-10 business days alone. We would not stay in business very long if everytime someone called saying they didn't receive their shipment we just blindly gave them the money back. We appologize that this proceedure was inconvenient but, we do have to protect ourselves somehow. He was given his credit as of 7/07/03


JOYCE

SARATOGA SPRINGS,
New York,
U.S.A.
THE CUSTOMER WAS CREDITED!

#8UPDATE Employee

Thu, June 10, 2004

The customer received his credit as soon as we were able to prove that he had not received the purchased part. Unfortunately, the part was lost in shipment and we had to have it traced. This takes the shipping company 7-10 business days alone. We would not stay in business very long if everytime someone called saying they didn't receive their shipment we just blindly gave them the money back. We appologize that this proceedure was inconvenient but, we do have to protect ourselves somehow. He was given his credit as of 7/07/03


JOYCE

SARATOGA SPRINGS,
New York,
U.S.A.
THE CUSTOMER WAS CREDITED!

#9UPDATE Employee

Thu, June 10, 2004

The customer received his credit as soon as we were able to prove that he had not received the purchased part. Unfortunately, the part was lost in shipment and we had to have it traced. This takes the shipping company 7-10 business days alone. We would not stay in business very long if everytime someone called saying they didn't receive their shipment we just blindly gave them the money back. We appologize that this proceedure was inconvenient but, we do have to protect ourselves somehow. He was given his credit as of 7/07/03


JOYCE

SARATOGA SPRINGS,
New York,
U.S.A.
THE CUSTOMER WAS CREDITED!

#10UPDATE Employee

Thu, June 10, 2004

The customer received his credit as soon as we were able to prove that he had not received the purchased part. Unfortunately, the part was lost in shipment and we had to have it traced. This takes the shipping company 7-10 business days alone. We would not stay in business very long if everytime someone called saying they didn't receive their shipment we just blindly gave them the money back. We appologize that this proceedure was inconvenient but, we do have to protect ourselves somehow. He was given his credit as of 7/07/03

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