- Report: #143568
Complaint Review: Safe Auto Insurance Company - Columbus Ohio
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Safe Auto Insurance Company
3883 E. Broad Sr. Columbus, 42313 Ohio, U.S.A.
Phone:
800-723-3288
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Safe Auto Insurance Company manipulate to put down payment by giving wrong quote but won't refund full amount Ripoff Columbus Ohio
*Consumer Suggestion: You need to understand insurance
*Consumer Suggestion: You need to understand insurance
*Consumer Suggestion: You need to understand insurance
*Consumer Suggestion: You need to understand insurance
*Consumer Comment: That's F-ed Up police said I was not at fault.
*Consumer Comment: That's F-ed Up police said I was not at fault.
*Consumer Comment: That's F-ed Up police said I was not at fault.
*Consumer Comment: That's F-ed Up police said I was not at fault.
*Consumer Comment: It does not matter to them what the police report says
People who work for Safe Auto are liars. They lure unsuspecting victins with a lower quote but turned around and charge them higher monthly bill and threat of unjustified Notice of Cancellation.
I called 1-800-Safe-Auto on 05/11/05 to get a quote for my new car. I was in need of a full coverage. After giving the information needed, including disclosing that I had been in prior a no-fault accident, I was given the quote of $139/month.
Since this is the cheapest quote I have gotten, I went ahead and signed up for the policy. I was asked to make a downpayment of $170 over the phone. I obliged and was told that my next payment will be due on 06/10/05 in the amount of $139. My payment of $170 went thru on 05/14/05.
On 05/20/05 I received a Notice of Cancellation from Safe Auto stating that my policyy will be cancelled if I did not pay $275 by 05/30/05.
I was mad and I called Safe Auto right away. I got a very incompetent operator that gave me bullshit answers. He said that I need to pay that $275 and my policy is actually $201/month. I told him that I was given the quote of $139 and that's why I went with Safe Auto in the first place. He said that it went up because I had a prior at-fault accident on 05/01/05. I told him that I did not have such accident and the only accident I got was a no-fault accident a year ago. I asked to speak to a supervisor. I was put on hold for over 15 minutes, so I just hang up.
I called back later that day and spoke to another operator. I told her the same thing. She said that I need to send the police report to show that was a no-fault accident for my rate to go back down to $139/month. I told her that I was not given this information when I first signed up. Had I was told to fax the police report, I would have. After getting the fax number I asked her if the Notice of Cancellation is now void. She replied that I still need to pay the $275 by 05/30/05. This got me even more mad as they almost got my business again, but they blew it by insisting I pay the $275, which I don't believe I need to.
I asked to speak to a supervisor because I want to cancel the policy altogether. She said she can refund me for the amount of $100. I asked what happen to the rest of the amount: $70? She said the rest is for the processing fee. I said I want the full $170 amount because the reason I agreed to pay $170 in the first place is because of the $139/month quote. If I was given the quote of $201/month quote I would not have signed up and agreed to shell out $170 in the first place.
She kept fighting me on the issue and will only refund $100. I got frustrated with Safe Autyo and agreed to the $100 refund as I do not want to deal with the liars anymore. Today is 05/21/05, and we shall see if my $100 will even be refunded.
Consumers should be aware of the lies that is the practise of Safe Auto lure victims and cheat them off their hard-earned money.
Mokhzani
Urbana, Illinois
U.S.A.
I called 1-800-Safe-Auto on 05/11/05 to get a quote for my new car. I was in need of a full coverage. After giving the information needed, including disclosing that I had been in prior a no-fault accident, I was given the quote of $139/month.
Since this is the cheapest quote I have gotten, I went ahead and signed up for the policy. I was asked to make a downpayment of $170 over the phone. I obliged and was told that my next payment will be due on 06/10/05 in the amount of $139. My payment of $170 went thru on 05/14/05.
On 05/20/05 I received a Notice of Cancellation from Safe Auto stating that my policyy will be cancelled if I did not pay $275 by 05/30/05.
I was mad and I called Safe Auto right away. I got a very incompetent operator that gave me bullshit answers. He said that I need to pay that $275 and my policy is actually $201/month. I told him that I was given the quote of $139 and that's why I went with Safe Auto in the first place. He said that it went up because I had a prior at-fault accident on 05/01/05. I told him that I did not have such accident and the only accident I got was a no-fault accident a year ago. I asked to speak to a supervisor. I was put on hold for over 15 minutes, so I just hang up.
I called back later that day and spoke to another operator. I told her the same thing. She said that I need to send the police report to show that was a no-fault accident for my rate to go back down to $139/month. I told her that I was not given this information when I first signed up. Had I was told to fax the police report, I would have. After getting the fax number I asked her if the Notice of Cancellation is now void. She replied that I still need to pay the $275 by 05/30/05. This got me even more mad as they almost got my business again, but they blew it by insisting I pay the $275, which I don't believe I need to.
I asked to speak to a supervisor because I want to cancel the policy altogether. She said she can refund me for the amount of $100. I asked what happen to the rest of the amount: $70? She said the rest is for the processing fee. I said I want the full $170 amount because the reason I agreed to pay $170 in the first place is because of the $139/month quote. If I was given the quote of $201/month quote I would not have signed up and agreed to shell out $170 in the first place.
She kept fighting me on the issue and will only refund $100. I got frustrated with Safe Autyo and agreed to the $100 refund as I do not want to deal with the liars anymore. Today is 05/21/05, and we shall see if my $100 will even be refunded.
Consumers should be aware of the lies that is the practise of Safe Auto lure victims and cheat them off their hard-earned money.
Mokhzani
Urbana, Illinois
U.S.A.
9 Updates & Rebuttals
Steve
Mesa,Arizona,
USA
It does not matter to them what the police report says
#2Consumer Comment
Wed, December 08, 2010
I had a close encounter with one of their insured, a guy with several drug and traffic related convictions. the day of the accident he was driving erratically, who knows what he had smoked. So this guy slammed into my car and admitted his fault to the police. The police report showed him as the party at fault. Safe Auto paid for the repair of my vehicle but over a year later when I tried to get paid for the DV (diminished value) of my vehicle that was only 1.5 years old at the time of the accident, suddenly it was "our party was not at fault". they made rediculous offers of $ 200, then $ 500 and finally $ 1000,- to settle the case. Several dealerships told me that the DV was between $ 4,000 and $ 5,000.-
Now they believe that they are going to win in court just because they are able to spend thousands of Dollars for an attorney.
Mokhzani
Urbana,Illinois,
U.S.A.
That's F-ed Up police said I was not at fault.
#3Consumer Comment
Wed, May 25, 2005
Well that's F-ed up. The police said I was not at fault. So why should the insurance companies have the right to say that I was at fault.
Mokhzani
Urbana,Illinois,
U.S.A.
That's F-ed Up police said I was not at fault.
#4Consumer Comment
Wed, May 25, 2005
Well that's F-ed up. The police said I was not at fault. So why should the insurance companies have the right to say that I was at fault.
Mokhzani
Urbana,Illinois,
U.S.A.
That's F-ed Up police said I was not at fault.
#5Consumer Comment
Wed, May 25, 2005
Well that's F-ed up. The police said I was not at fault. So why should the insurance companies have the right to say that I was at fault.
Mokhzani
Urbana,Illinois,
U.S.A.
That's F-ed Up police said I was not at fault.
#6Consumer Comment
Wed, May 25, 2005
Well that's F-ed up. The police said I was not at fault. So why should the insurance companies have the right to say that I was at fault.
Bill
Lansdale,Pennsylvania,
U.S.A.
You need to understand insurance
#7Consumer Suggestion
Tue, May 24, 2005
There is NO such thing as a no-fault accident. No-fault is a type of coverage. If your insurance company (that you filed the original claim with) paid ANY money to the other party, you are considered at-fault. They don't even have to tell you they did - it's not their responsibility. That's apparently what happened in the accident in question. The reason Safe Auto did not ask for anything special up front is because YOU disclosed the accident as not-at-fault, and that is apparently what your rate was based on. A lot of insurance companies do not order motor vehicle and claims reports at just a quote stage - they take your word for it, and adjust things if they find any discrepancies (it's 100% legal). When Safe Auto got the claims reports back, it apparently showed that your prior company paid $$ to the other party, making you at-fault.
Bill
Lansdale,Pennsylvania,
U.S.A.
You need to understand insurance
#8Consumer Suggestion
Tue, May 24, 2005
There is NO such thing as a no-fault accident. No-fault is a type of coverage. If your insurance company (that you filed the original claim with) paid ANY money to the other party, you are considered at-fault. They don't even have to tell you they did - it's not their responsibility. That's apparently what happened in the accident in question. The reason Safe Auto did not ask for anything special up front is because YOU disclosed the accident as not-at-fault, and that is apparently what your rate was based on. A lot of insurance companies do not order motor vehicle and claims reports at just a quote stage - they take your word for it, and adjust things if they find any discrepancies (it's 100% legal). When Safe Auto got the claims reports back, it apparently showed that your prior company paid $$ to the other party, making you at-fault.
Bill
Lansdale,Pennsylvania,
U.S.A.
You need to understand insurance
#9Consumer Suggestion
Tue, May 24, 2005
There is NO such thing as a no-fault accident. No-fault is a type of coverage. If your insurance company (that you filed the original claim with) paid ANY money to the other party, you are considered at-fault. They don't even have to tell you they did - it's not their responsibility. That's apparently what happened in the accident in question. The reason Safe Auto did not ask for anything special up front is because YOU disclosed the accident as not-at-fault, and that is apparently what your rate was based on. A lot of insurance companies do not order motor vehicle and claims reports at just a quote stage - they take your word for it, and adjust things if they find any discrepancies (it's 100% legal). When Safe Auto got the claims reports back, it apparently showed that your prior company paid $$ to the other party, making you at-fault.
Bill
Lansdale,Pennsylvania,
U.S.A.
You need to understand insurance
#10Consumer Suggestion
Tue, May 24, 2005
There is NO such thing as a no-fault accident. No-fault is a type of coverage. If your insurance company (that you filed the original claim with) paid ANY money to the other party, you are considered at-fault. They don't even have to tell you they did - it's not their responsibility. That's apparently what happened in the accident in question. The reason Safe Auto did not ask for anything special up front is because YOU disclosed the accident as not-at-fault, and that is apparently what your rate was based on. A lot of insurance companies do not order motor vehicle and claims reports at just a quote stage - they take your word for it, and adjust things if they find any discrepancies (it's 100% legal). When Safe Auto got the claims reports back, it apparently showed that your prior company paid $$ to the other party, making you at-fault.
