Christine
Victoria,#2UPDATE Employee
Mon, June 15, 2009
Hello Richard, As there appears to be some confusion regarding the pending charges you are seeing, I am happy to explain this for you again. A pending charge means that an attempt at payment had been unsuccessful. These type of charges are usually dropped automatically from your credit card company within 5 business days. As the charge had been unsuccessful, this means that we never actually received the payment. As this is the case, we have absolutely no way of sending it back to you. If we had the option to, we would definitely send it back as it is our goal to resolve every matter for our customers. Having said that, I am certain that at this point you will be able to confirm that the charges have 'disappeared' from your bill as the payment had never been sent out to us. If this is not the case, please get back in touch with us and we will be happy to assist you further. Kind regards, Christine SafeCart Customer Support www.safecart.com