- Report: #1375161
Complaint Review: Safelite AutoGlass - Nationwide
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Safelite AutoGlass
Nationwide, USA
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Safelite AutoGlass Safelite Horrible Customer Service Mishawaka Indiana
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I needed a windshield replaced through my insurance. The tech was late and had to wait for another tech to arrive with the actual glass. The tech asked me to sign, I asked what it was and he said it was an authorization to do the work. No big deal. They got the windshield changed, gave my receipt and left. I started looking at the receipt and there was a preinspection report that was basically all B.S. so I figured I should probably go actually look at my truck. Windshield looked great. I open my truck and find scrapes and gouges across my dashboard. There was some sort of white stuff on my dash, the weather strip and splattered all over my hood. There was old sealant that was not cleaned up as well as some that was still wet. I got it on my skin and it started burning. I contacted my insurance to file a complaint and they connected me with "Executive Services" which was just a call center. They couldn't tell me how to get this sealant off my skin and couldn't provided me with an MSDS sheet for the product. The Executive Services said they would have the local shop manager call me first thing in the morning as they were currently closed. Ok I can calm down before I talk to this person. About 1130 I contacted my insurance company again, who once again connected me to this call center who connected me to the local store. The manager was out but the counter person asked me to text her my pictures and she would have him contact me as soon as he got in. No phone call but she texted me at 1630 saying he had gotten busy and would call me first thing this morning. 1300 rolled around and I called Safelite directly, they connected me to the manager of the local shop. After all but calling me a liar, saying I had signed off on the inspection (which I never did) and all the damage was old and the tech had all these pictures (they were actually my photos as the tech took 2 which I didn't dispute). I asked why he didn't call me like I was told he would and was told he didn't know why, he just didn't. He told me there was nothing they were going to do as the tech said it was all old damage. The wet adhesive and old scrapings were apparently my imagination. So once again I called Executive Services who told me they would note my complaint but there was nothing they could really do as the manager would need to actually come see the vehicle. The manager had already said he was too busy for that and it would be sometime next week at the earliest. It's a holiday weekend and I'm traveling. I'm not leaving a disgusting mess in my truck. So here I am, I have to clean up their mess and repair the damage they caused. No resolution other than an apology from the call center.
