sunglassfan
LINCOLN,#2General Comment
Sun, October 11, 2009
Safilo did exactly what they should have done. You purchased a sunglass that comes with a warranty covering ONLY manufacture defects such as loose hinges or screws or bubbles in the lenses..... they do not cover any kind of breakage because they know that sunglasses break if they are not taken care of or if they are worn or misused. Safilo pays people to evaluate the 'wear and tear' on a sunglass, obviously in your case, the sunglasses were worn and that is what caused the break in your hinge. Next time you buy nice shades, you should look into the vendor warranty and not rely on the manufacture warranty. Sunglass Hut has a 90 day return policy covering everything for 90 days....they would have gladly exchanged your worn and used sunglasses. Nordstrom is by far the best place to purchase designer sunglasses though. Dont be mad at Safilo, you only paid $300 for the name brand the Italian make of the sunglass, not the warranty.