- Report: #714541
Complaint Review: SalesJunction.com - Moorestown New Jersey
Reported By:
Edward O''Keeffe -
Arlington, Virginia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
SalesJunction.com
Moorestown, 08057 New Jersey, United States of America
Phone:
888.848.4564 x702
Web:
www.salesjunction.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
SalesJunction.com Sales Junction Auto Billing and service termination serious issues Moorestown, New Jersey
Without notice Sales Junction.com automatically billed for one year in advance. When notified that the account should be closed they REFUSED to issue any refund on the future services that they had not yet provided. We notified them on the same day they billed.
Instead of issuing a refund, they pointed at terms of service that said they could bill one year in advance and cancelling did not change anything.
Very argumentative via email - very rude, very unprofessional. Nothing wrong with their services from what I can tell, but our company has NEVER seen billing in advance without notice. And refusing to issue a refund for future, unused services is as big a rip off as you can get.
And arguing with the customer? These guys need to get a clue. There are too many good providers to go to a company that acts in this manner.
There was no resolution. We had to issue a charge back against the credit card they billed in order to stop the $579 transaction. They simply tried to take our money. Very bad business practice.
Note that our company has never issued a charge back against any vendor ever. This is a first for us. We stongly suggest that you do not use SalesJucntion.com.
Edward
Arlington, Virginia
Instead of issuing a refund, they pointed at terms of service that said they could bill one year in advance and cancelling did not change anything.
Very argumentative via email - very rude, very unprofessional. Nothing wrong with their services from what I can tell, but our company has NEVER seen billing in advance without notice. And refusing to issue a refund for future, unused services is as big a rip off as you can get.
And arguing with the customer? These guys need to get a clue. There are too many good providers to go to a company that acts in this manner.
There was no resolution. We had to issue a charge back against the credit card they billed in order to stop the $579 transaction. They simply tried to take our money. Very bad business practice.
Note that our company has never issued a charge back against any vendor ever. This is a first for us. We stongly suggest that you do not use SalesJucntion.com.
Edward
Arlington, Virginia
3 Updates & Rebuttals
Edward O''Keeffe
Arlington,Virginia,
United States of America
Sales Junction is not telling the truth
#2Author of original report
Wed, January 18, 2012
We have just read another complaint against Sales Junction.
We had not originally replied to Sales Junctions' answer back on our original complaint. Let us state definitively that they charged us in advance with no warning, statement or anything else. They charged in advance, sent us the receipt and said thank you.
And then of course they refused to give us any refund against the future services that they had not yet provided and that we did not want.
And then they argued with us. Because we paid with a debit card we were stuck. We believe Sales Junction behaves in a terrible way. If they are confident in their services why do they bill in advance with no notice and refuse to cancel or refund when their existing customer no longer wants that service?
This may very well be in their "Terms". But if this is how they do business then goodbye Sales Junction. And thanks to the second company that posted their problem with Sales Junction.
RezZiliant
United States of AmericaThe Same Thing Happened to Us
#3Consumer Comment
Wed, January 18, 2012
SalesJunction charged our credit card without notice. The usage on their system for an entire year was one sales guy who logged in twice. They charged us the full $500. Refused to refund. We changed our credit card number so they can never charge us again. They finally agreed on 1/2 refund after several argumentative emails went back/forth. Sales Junction then proceeded to stop payment on the 1/2 refund once it reached our office! My husband, the CEO of our company made the agreement for the 1/2 refund. I contacted American Express and started an investigation. Once American Express contacted them for questioning, they stopped payment on the 1/2 refund. American express said they couldn't really help us because we had already paid the bill through Amex. There was nothing to investigate, charge was paid. Our bookkeeper didn't know anything other than to pay the bill. SalesJunction demanded we stop the Amex investigation, we did, we had no choice, the $500 had already been paid. When my husband proved the investigation was over, they asked us to pay the fees they imposed on themselves for stopping payment on the first "so called" refund. Well, here we are a few months later and still unresolved. Have you ever had a vendor ask you to pay fees they've imposed upon themselves? Unprofessional, forget about the rights of the client. I saw the remarks SalesJunction made on this original complaint "customer wanted to make up his own terms". I was just asking for them to stop bullying us and refund what was rightfully ours - sure minus the sales guy who logged in twice I'm sure by accident. I bet they'll respond with all sorts of excuses in their attempt to justify charging customers without notice, even if you've canceled your service with them. Buyer beware with sales junction. I'd go with a more professional company for sure. We use Microsoft's CRM. In fact, we've used it the entire year that sales junction charged us their measly $500 fee. Microsoft is $300/month. You tell me, that sound like we needed sales junction for the full year they charged us?
SJ Response
United States of AmericaRude Customer, Wanted to Dictate His Own Terms
#4UPDATE Employee
Thu, May 05, 2011
This customer received a substantial discount for signing up for yearly service, agreed to the terms, and received a written notification of the renewal. After renewing, customer simply demanded that he not pay for service and rejected the possibility of a partial refund. He is a bully who repeatedly threatened to disparage the company if he didn't get his way, and now he has done so. Beware entering into an agreement with this company unless you are willing to be berated and threatened when they don't get their way.
