Complaint Review: Salyers & Sons LLC - Mesa Arizona

Shane Salyers was referred to us by a friend for a total home renovation project. Unfortunately, we didn’t research him because of the referral, but we have since found several online complaints (AZROC, Rippoff Report, and Better Business Bureau) in AZ and OH that are similar to our own. 

We signed a contract on 10/18/2014 and in the beginning everything was going smoothly and we were happy with the progress for about 2-3 weeks. Then he started asking for more and more money up front "to keep the project moving" and by the time we became concerned with the lack of progress and quality of work, we were already ahead on payments. He had 80% of the money and had only completed about 50% of the work. The construction was scheduled to be finished by 12/07/2014, but the cabinet order was not expected to be delivered until 12/29.

As the General Contractor, Shane was not concerned about workmanship. When we expressed concern about the quality of some of the work, he denied there was a problem and assured us it would look fine when it was all done. He does some work himself instead of hiring professional subcontractors. He did not communicate well with his subcontractors and the schedule of work was illogical and led to rework and delays.

Poor Quality Work: 

• Built a pony wall that visibly leans to one side
• Other walls have cracked seams, uneven texture, uneven paint coverage
• Overspray (paint and texture) from poor masking on walls, trim, floors, inside light kits, and on electrical outlets and switches
• Ignored paint color/finish choices we provided and had to repaint some areas, ran out of paint, and never finished painting
• Installed a section of new hardwood flooring with misaligned boards and no moisture barrier under the wood
• Installed tile flooring that is not level, tiles are chipped, edge pieces are missing (filled-in with thinset instead of tile), grout is a different color than requested, and grout lines are not straight
• Polished concrete shower surrounds - walls are not straight, 1st coat of concrete is heavily cracked
• Did not protect new bathtub - it was chipped and scratched after install 
• Did not sufficiently cover existing wood flooring (left exposed for most of the project to be damaged by workers’ boots and covered with paint, mud, texture)
• Removed and damaged ceiling fans/lights in almost every room without direction to do so - they will all need to be replaced now
• General property damage and disregard: concrete spilled and cured on driveway/grass/gravel, missing large wall mirror, missing homeowner tools

Shane continued to string us along, assuring us that things would be fixed and completed, but work stopped. He stopped coming to the job site, was slow to respond to emails and texts, and he pushed out the cabinet delivery date twice.

He continued to give us excuses (his son was sick multiple times, his truck broke down, etc.). He didn't provide a schedule or status update after many requests. We also began to suspect that he didn't use our cabinet deposit to order the cabinets because of the delays, and he wouldn't send us proof of the cabinet order when we requested it. 

We finally gave him a deadline (1/20/2015) to complete the work or provide us with a refund for incomplete work that we paid for. For weeks he continued to say that he would come over to the house in the next few days, or that he'd call, but he hasn’t returned to the job site and when we hear from him he puts us off another day or more. He sent his oldest son and a friend over to pick up two saws that they left behind. Subcontractors have come to our house looking for him because he has not paid them and doesn’t respond to messages. He left a large dumpster full of demo materials (from other project sites as well as ours) in our driveway and when we called the disposal company 1/21/2015 the owner said that Shane’s credit card was declined and refused to pick up the dumpster unless we paid the bill. We are posting this review to help others avoid experiencing the same disappointment and grief. We’ve also filed a formal complaint with AZROC due to the amount of money involved. Good luck and use licensed contractors who care about their reputations!