- Report: #1178240
Complaint Review: Sammydress - Internet
-
Author Not Confirmed
Why?
Sammydress
Internet, USA
Phone:
(909) 581-9508
Web:
Sammydress.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Sammydress As of 09/12/2014 I orderes two items from sammydress and I requested expiedited services which I paid for the shipping it indicated that it will take 3-5 business days for it to be shipped with expidieted services which was right on time for my upcoming concert I then waited a week no items so I contacted their us number a gentlemen answered the phone and could not find my order number I then made numerous attempts to contact them which I continuely apolpogize and say my items will ship in 1-2 days but so far nothing they havent even sent me a tracking number as promised so I can track my order they are extremely fraudlent and I dont recommend anyone to spend there hard earned money scam China Internet
As of 09/12/2014 I ordered two items from sammydress.com which I then requested the shipping to ge expiedited which cost me an additional 21.00 dollars because I had an upcoming concert to attend to he expiedited shipping it indicated it wpuld ship put in 3-5 business days after a week.passed with no reply or trackimg number sent to my email as promised I then contacted their US number that was available (909) 581-9508 the customer rep could not even find my order he promised it would have shipped in a few days so I then waited then sent sammydress a email which they responded my shoes werent in stock so thatt was the reason for the delay which was a red flag due to I should had been informed they werent in stock before I was able to place my order I waited again for 3 more days still nothing I just recently contacted them again they said their warehouse is moving to a new location and it caused a major delay in the shipping of orders but the customers who requested expidited services will be first priority and it will be shipped in 1-2 business days but still nothing they are clearly fraudulent and scam.artist I would recommend no one shops from this company again never use it is clearly a scam
1 Updates & Rebuttals
nancy
Bakersfield,California,
USA
Solution for The Items You Haven't Received
#2REBUTTAL Owner of company
Fri, October 16, 2015
Dear Customer，
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Have you ever received your items ?
You can can contact us for the issue
, please browse this link:
please browse this link: http://www.sammydress.com/m-article-id-12.htm
Could you please provide us with your order number? And then we will check and resettle the issue for you.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
You are a valued customer, and we are committed to providing you with the best service possible.
Sammydress Customer Service
http://www.sammydress.com/
